Penmate Inmate Support Guides
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Who to Call When You Have Problems at Western Tidewater Jail: Vendor & Facility Contacts

When something goes wrong with deposits, phone calls, commissary orders, or property pickup at Western Tidewater Jail, calling the right number saves time. Here are the contacts families use most.

• 2 min read • wtrj.org
Who to Call When You Have Problems at Western Tidewater Jail: Vendor & Facility Contacts

Having trouble with a lobby kiosk deposit? Maybe a payment didn't post, or you hit an error during checkout. Western Tidewater Jail routes these issues to Viapath. Call them at 1-800-306-2957, or find help through the Viapath tab under Inmate Information on the jail's website.

For problems with the inmate phone system - calls not connecting, dropped calls, or other glitches - call 1-877-856-3184. This is the fastest route for phone-service issues.

Commissary problems - like a missing order or questions about a purchase - go to Oasis at 1-800-956-2747. You can also reach them through http://jailcanteen.com/contacts/. For iCare-specific issues, Western Tidewater Jail directs those to Aramark at 1-888-439-5020.

You can pick up inmate property Monday through Friday, 8:00 a.m. to 3:00 p.m. Plan around those hours when coordinating a pickup.

  • ✓ Call the Property Department at 757-942-0545 to prearrange an appointment if you are a non-inmate picking up property.
  • ✓ Schedule ahead - non-inmate pickups must be handled by appointment.
Who to Call When You Have Problems at Western Tidewater Jail: Vendor & Facility Contacts

Here's a simple rule: if you pay for or order the service through a third party, start with the vendor. Kiosk deposit problems? Call Viapath at 1-800-306-2957. Phone system issues? Call 1-877-856-3184. Commissary questions go to Oasis at 1-800-956-2747 (or http://jailcanteen.com/contacts/), and iCare issues go to Aramark at 1-888-439-5020. Property release and scheduling are different - the jail handles those directly. Pickups are available Monday–Friday, 8:00 a.m. to 3:00 p.m., and non-inmates arranging a pickup should call 757-942-0545.

  • ✓ Kiosk deposit problem (lobby kiosk) - Viapath: 1-800-306-2957
  • ✓ Inmate phone system problem - Phone support: 1-877-856-3184
  • ✓ Oasis commissary issue - Oasis: 1-800-956-2747 (or http://jailcanteen.com/contacts/)
  • ✓ iCare issue - Aramark: 1-888-439-5020
  • ✓ Property pickup appointment for a non-inmate - Property Department: 757-942-0545

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