Visitation at Western Tidewater Jail

How to visit, scheduling, dress code, and visitor requirements

Overview

Western Tidewater Jail offers video visitation through six lobby kiosks (one ADA-compliant), open daily from 10:00am–10:00pm. Each account gets one free 20-minute onsite visit per week. For remote video visits, inmates set up sessions from their housing unit tablet by creating a GettingOut account—you can schedule visits, send messages, and share photos through the GettingOut app or website. Video visits are blocked during meals and headcounts, and some inmates may lose privileges for disciplinary reasons. Personal visits are denied for those in disciplinary segregation, cell restriction, medical isolation, close observation, or suicide watch (attorneys and court personnel are excepted). Attorney visits happen daily from 7:30am–9:30pm. Items generally can't be brought in without a specific exception, and former inmates must wait at least 30 days after release to visit.

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Quick Facts

  • Six lobby video kiosks (one ADA-compliant) are available 10:00am–10:00pm daily with one free 20‑minute visit per week.
  • Inmates schedule outside video visits from their block tablet by creating a GettingOut tablet account, and family/friends can use the GettingOut app or website.
  • Video visits are not permitted during meal or headcount times, and some inmates may be restricted from video visitation for disciplinary reasons.
  • Inmates in disciplinary segregation, cell restriction, medical isolation, close observation, or suicide watch are denied personal visits; attorneys and court personnel are excepted.

Visitation Guides

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Setting Up Video Visits at Western Tidewater Jail: Lobby Kiosks vs. GettingOut Tablets

Western Tidewater Jail offers two ways to do video visits: lobby kiosks at the jail, or remote visits through GettingOut tablets. Which one works best depends on whether you can make the trip to the lobby (and want to take advantage of the free weekly kiosk visit) or need to connect from home using your phone or computer.

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When Inmates Can’t Receive Visits: Disciplinary and Medical Restrictions at WTRJ

At Western Tidewater Regional Jail (WTRJ), certain housing statuses automatically block personal visits from family and friends. If your loved one is in disciplinary segregation or on cell restriction, you can be turned away—even if you followed every visitor rule. The same goes for medical isolation, close observation, or suicide watch. These restrictions apply to personal visits only. Attorneys and court-related personnel can still visit when performing their duties. Got turned away unexpectedly? It's often a housing-status issue, not something you did wrong. Call the jail to confirm whether your loved one is currently in one of these restricted categories.

Common Questions

How do I schedule a video visit with an inmate at Western Tidewater Jail?

Inmates initiate outside video sessions from their housing-unit tablet by creating a GettingOut tablet account. You can schedule visits, send messages, and upload photos using the GettingOut mobile app or at www.GettingOut.com/sign-in.

When are the lobby video kiosks open at Western Tidewater Jail?

The six lobby video kiosks are available daily from 10:00am to 10:00pm. Each account is eligible for one free 20-minute kiosk visit per week.

Can inmates in disciplinary segregation receive visits at Western Tidewater Jail?

No. Inmates in disciplinary segregation, cell restriction, medical isolation, close observation, or suicide watch are denied personal visits with family or friends. Attorney and court personnel visits are still allowed.

Are former Western Tidewater inmates allowed to visit other inmates right after release?

No. Former Western Tidewater Jail inmates must wait at least 30 days after release before visiting other inmates.

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