How to Schedule a Video Visit at Westmoreland County Prison (Step-by-Step)
Video visits at Westmoreland County Prison must be scheduled ahead of time - you can't just log in and start one. Here's a step-by-step walkthrough covering what you need, how far ahead you can book, what it costs, and how to start your visit without losing your session.
Need Before Start
- ✓ A valid photo ID (used for registration and at check-in)
- ✓ A computer or Android device with internet, plus a working camera and audio
- ✓ An email address (to register and schedule)
- ✓ A plan to check in 15 minutes before your scheduled visit time
Note: All video visits must be scheduled in advance, so build in time to register and book your slot before the day you want to visit.
- Choose how you’ll register - you can register online, or download the Android app called “GTL VisMobile.”
- Create your account - use your email address and complete the registration prompts.
- Make sure you can use your device for video - you’ll need internet access, plus a camera and audio on your computer or Android device.
Pick your visit date before you start scheduling. Westmoreland County Prison requires video visits to be booked at least one (1) day in advance. You can schedule up to seven (7) days ahead.
Reminder: Check in 15 minutes before your scheduled video visit so you don’t miss your start time.
Each video visit runs 25 minutes and costs $15.00. Knowing this upfront helps you choose a time when you can be fully present - not rushed or distracted.
- Log in to your GTL visit account - use the same login you registered with.
- Click “Start Visit” - this begins the at-home visit session.
- Stay on the active visit page - don’t refresh and don’t navigate away from the browser window while you’re waiting.
- Wait for your incarcerated loved one to join - remain on that page until they connect.
Tip: Don't refresh the page or switch away from the video visit window while waiting. You can lose your session - stay on the visit screen until the other person joins.
For questions about video visitation or refund requests, contact GTL VisitMe at (855) 208-7349. The facility directs visitors to handle these issues through GTL VisitMe rather than calling the prison directly.
- ✓ Confirm you’re registered (online or through the GTL VisMobile Android app) and can log in
- ✓ Have your valid photo ID ready for registration and check-in
- ✓ Check in 15 minutes before your scheduled visit time
- ✓ When it’s time, log in and use the “Start Visit” button
- ✓ While waiting for your loved one to join, do not refresh and do not navigate away from the active visit browser window
Note: For technical problems, questions, or refunds, go through GTL VisitMe (not the prison) and keep your visit window open without refreshing while you wait for the connection.
Find an Inmate at Westmoreland County Prison, PA
Search for a loved one and send messages and photos in minutes.
