When Can I Get a Refund for My Video Visit? Westmoreland County Prison's Cancellation Policy
Paid for a video visit but plans changed? Whether you get a refund depends on timing and following the rules. Here's how cancellations and refunds work at Westmoreland County Prison.
Cancel at least 48 hours before your scheduled video visit and you'll get a full refund. That 48-hour mark is the cutoff - hit it, and you're covered.
Video visits must be scheduled at least 1 day in advance, and you can book up to 7 days ahead. If your plans might change, booking earlier gives you more flexibility to cancel within that 48-hour refund window.
Cancel inside that 48-hour window? No refund. Once you're within the last two days before your visit, treat the payment as final - even if something comes up and you can't make it.
Refunds aren't given when a visit gets cut short due to rule violations. If your video visit is terminated for inappropriate behavior, dress code issues, or other policy problems, you won't get your money back.
Contact Gtl
- ✓ Contact GTL VisitMe for video visitation questions or to request a refund: (855) 208-7349
- ✓ You can also use the GTL VisitMe website: www.gtlvisitme.com
- ✓ Don’t call the prison for refund requests or video-visitation questions - use GTL VisitMe instead
Note: For refunds and video-visit help, contact GTL VisitMe (not the prison) at (855) 208-7349 or through www.gtlvisitme.com.
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