How to confirm and prepare for video visits, phones, mail, tablets, and money services related to White County Detention Center

Just because a vendor website or app lists White County Detention Center doesn't mean the jail actually uses that service. Jails change providers, use different companies for different functions (phones vs. video vs. money), and sometimes limit features by housing unit. Verifying first saves you real headaches: sending funds to the wrong place, signing up for a video platform the jail doesn't use, or mailing something that gets rejected because the facility processes mail differently than you expected. I'd treat every "sign up here" page as a possibility, not proof. The fastest way to get clarity is to call the jail and ask for the exact vendor name and the official steps they want you to follow, including the exact web address or instructions they give over the phone.

Quick Checklist

• ✓ Which company handles inmate money deposits for White County Detention Center right now?
• ✓ What is the official way to deposit (website name, exact web address, kiosk, phone option), and which options are allowed?
• ✓ What information do you need from me to post a deposit (full name, booking number, inmate ID, date of birth)?
• ✓ How long do deposits take to show up, and are there holds on new accounts or first-time payments?
• ✓ What fees should I expect (deposit fee, processing fee, refund rules if a payment fails)?
• ✓ Which company handles phone calls, and do I need to set up a prepaid account or accept collect calls?
• ✓ Are calls recorded and monitored, and how do billing disputes or blocks get handled?
• ✓ Which company (if any) provides video visitation, and is it on-site only or also available from home?
• ✓ How do I schedule a video visit, and what are the rules for cancellations, late logins, and fees?
• ✓ Does the jail use off-site mail scanning (mail gets scanned into electronic images), or is physical mail delivered to the housing units?
• ✓ What is the exact mailing address format I should use, and what must be included (name, ID number, housing)?
• ✓ Are photos allowed, and if so, how many and what type (printed photos, photo paper restrictions, no polaroids, etc.)?
• ✓ Are greeting cards, colored paper, stickers, or drawings allowed, or do those get rejected?
• ✓ Are books or magazines allowed, and if so, what is the approved delivery method?
• ✓ Do inmates have tablets, and can family send messages or photos through the tablet system?
• ✓ Can I add funds for tablet messaging or purchases separately from commissary, and what vendor handles that?
• ✓ Is there an official help number or support channel for the vendor the jail uses (for refunds, login issues, failed visits)?

When you call, keep it simple and specific: "Hi, I'm trying to set up communication and support for someone at White County Detention Center. Can you tell me which company you use for phone calls, video visits, mail processing, tablets, and money deposits?" Then ask for the exact instructions they want you to follow, including the website name or address they're giving out. Before you hang up, confirm the details back: "Just to make sure I have it right, you said the deposit vendor is ____ and the official site is ____. For mail, you want it addressed as ____, and photos are (allowed/not allowed) under these rules." If they can email or provide the same instructions in writing, ask for that. It cuts down on mistakes later.

JailATM is a JailATM-branded web deposit platform. Some facilities accept funds through a JailATM deposit site, but you still need to confirm whether White County Detention Center uses it and which specific deposit page applies. The key is matching what you find online to what jail staff confirms for your loved one's location and status.

• ✓ Ask the jail to confirm whether deposits are handled through a JailATM-branded site for White County Detention Center
• ✓ Get the exact deposit instructions the jail provides (the exact web address matters)
• ✓ Confirm what identifier is required (booking number vs. inmate ID, and the exact format)
• ✓ Ask what payment methods are accepted and whether there are limits per transaction or per day
• ✓ Confirm processing time (how soon funds post) and whether there is a holding period for new accounts
• ✓ Ask about fees and what happens if a payment fails or is sent to the wrong person
• ✓ Verify you are using the same deposit site staff tells you to use, not a look-alike page or a generic search result

Pay Tel offers a video visitation product called inteleVISIT, described as a web-based, secure option for on-site and remote video visits. If White County Detention Center uses inteleVISIT (or any video vendor), the practical questions stay the same: Can you visit from home? How does scheduling work? What devices are supported? And what rules could cause a visit to be denied?

• ✓ Does White County Detention Center offer video visits, and if so, is it on-site only or also remote from home?
• ✓ Which vendor runs video visits (for example, inteleVISIT), and what is the official sign-up process?
• ✓ How do I schedule a visit (advance scheduling, same-day options, cancellation rules)?
• ✓ Are there fees, and do they vary by day, time, or visit length?
• ✓ What devices and browsers are supported (phone app vs. computer), and are there ID checks for remote visits?
• ✓ Are visits recorded or monitored, and are there restrictions based on classification or housing?
• ✓ What causes a visit to be cut short (late login, background noise, dress code, other people on screen)?
• ✓ Who do I contact for technical problems or charges if the visit fails?

Some jails use off-site mail scanning, where incoming letters are scanned into electronic images for delivery inside the facility. Pay Tel offers an off-site mail scanning product called InteleSCAN. If White County Detention Center uses a scanning process, that changes what you should mail and how. Items that are fine in regular mail can get rejected when the jail scans and delivers images instead of the original paper.

• ✓ Ask whether White County Detention Center uses off-site scanning for personal mail (letters and photos)
• ✓ Confirm the exact address format you must use, including any required ID or booking number
• ✓ Ask what types of mail are accepted (letters only vs. letters and photos), and what gets rejected
• ✓ Confirm photo rules (quantity limits, size, whether photo paper is allowed)
• ✓ Ask whether greeting cards, colored paper, stickers, glitter, tape, or drawings are allowed
• ✓ Ask what happens to originals if mail is scanned (destroyed, returned, or stored) and whether that applies to photos
• ✓ Confirm typical timing from delivery to the facility to when your loved one can view it
• ✓ Ask how you can confirm receipt if something does not show up (who to call, what details they need)

If White County Detention Center issues tablets, the features usually fall into a few buckets: communication, paid content, and programming. Pay Tel describes InteleTABLET as a secure, multi-function tablet that provides services to facilities and detainees. Pay Tel also describes Pathway to Achieve as a free education platform that includes a self-administered Risk/Need Assessment paired with tailored courses. Even when a jail has a tablet program, families often get tripped up by the details. Is messaging turned on? Can you send photos? Are funds for tablet use separate from commissary? What rules apply if someone is in a restricted status? Get those questions answered before you load money onto an account that might not be usable.

• ✓ Do inmates at White County Detention Center have tablets, and which vendor provides them (for example, InteleTABLET)?
• ✓ Can family send messages through the tablet system, and are photos allowed through messaging?
• ✓ Is there a separate “messaging/media” wallet, or does it come from commissary funds?
• ✓ Can family add funds for tablet use directly, and what is the official method the jail wants you to use?
• ✓ What types of content are available (music, movies, ebooks), and are there purchase limits?
• ✓ If the jail offers education programming (for example, Pathway to Achieve), how does the person access coursework?
• ✓ If assessments are used (such as a Risk/Need Assessment), does it change what programs or courses a person can access?
• ✓ What fees exist for messaging, media, or services, and how do refunds or disputed charges work?

Phone systems in jails are tightly controlled, and the provider typically manages calling rules and monitoring. Pay Tel offers a communications platform called Centurion ITS, described as having call control plus administrative and investigative capabilities. If White County Detention Center uses Centurion ITS or another provider, expect rules about who can be called, how accounts are funded, and what happens if a call is blocked or disputed.

• ✓ Confirm the phone vendor used by White County Detention Center (and whether it is Centurion ITS or another system)
• ✓ Ask how your loved one places calls (collect, prepaid, debit from their account, or a mix)
• ✓ Ask whether you must create an account, and what information is needed to link calls to you
• ✓ Confirm whether calls are recorded and monitored, and whether three-way calling is blocked
• ✓ Ask for the fee structure you should expect (per minute, connection fees, account fees)
• ✓ Ask what to do if you are not receiving calls (blocks, carrier issues, approval lists)
• ✓ Ask how billing disputes and refunds are handled, and who to contact for vendor support
• ✓ If you are given a website or payment method, verify it matches what the jail provides before you pay

Some online court-payment systems use a lookup screen that requires specific identifiers before you can pay. An EZCourtPay example payment page shows a lookup asking for Date of Birth plus either a Citation Number or a Last Name. That gives you a clue about what information you'll need, but you should still confirm with the appropriate court office that you're using the official payment method for the correct case.

1. Gather the basics: Have the payer’s date of birth ready.
2. Find an identifier: Locate the citation number, or be ready to use the last name if the system allows either.
3. Pull your case details together: Write down anything you have on the charge or court case so you can match the payment to the right record.
4. Verify the official payment route: Confirm with the county clerk or court staff which online payment option is approved for that citation or case before you submit a payment.

1. Call the detention center: Ask which vendors are currently used for deposits, phones, video visits, mail processing, and tablets.
2. Work through the verification checklist: Get the exact instructions for each service, including any required ID or booking number format.
3. Collect the identifiers you will need: Full legal name, date of birth, booking number or inmate ID, plus citation or case details if you are handling court payments.
4. Confirm the official way to pay or sign up: Use only the vendor name and sign-up method jail staff provides for White County Detention Center.
5. Save proof of every transaction: Keep receipts, confirmation numbers, and screenshots so you can fix problems faster if something does not post.
6. Write down who you spoke with: Note the date/time and the staff member’s name or position, along with what they told you.