How to Set Up Your First Video Visit with Someone at Wichita County Jail

Setting up your first video visit can feel like a lot, but the process is straightforward once you know the steps. Here's the short version: (1) register and add funds to your Video Visit account, (2) suggest a visit time and wait for your loved one to confirm, and (3) log in at the scheduled time to join. The one thing that varies is where you'll take the visit (a lobby station, your personal computer, or in some cases an Android app). Double-check what Wichita County Jail supports before visit day so there are no surprises.

First, you need to register and fund a Video Visit account with ConnectNetwork. That funded account is what lets you schedule and complete a video visit. When you're looking for the scheduling page, you may see a "Visit Now" option through GettingOut. That route takes you into Telmate's scheduling site, which is where many people end up to pick times and manage visits.

Scheduling works like a two-person handshake. You suggest a time, your loved one or friend confirms it, and then you both log in at the scheduled time. If you suggest a time and don't see a confirmation, the visit isn't final yet. Be ready to propose another time that works for both of you.

Video visits can happen a few different ways, and your setup depends on which type you're using. Options include facility lobby stations, your personal computer, and (at select facilities) the Visit Now Android app.

For an at-facility video visit, you'll go to the jail and sit at a video visit station in the lobby. Your loved one will be on a station in their pod. Even though it's technically a video call, you still need to plan like an in-person errand: build in time to get there, find the lobby area, and get settled at the kiosk before your visit time starts.

• ✓ If you are visiting from a facility lobby, plan your travel so you can get to the video visit station with time to spare.
• ✓ If you are visiting from your personal computer, make sure you can log in successfully and that your device is ready for a video chat before the scheduled time.
• ✓ If you are hoping to use the Visit Now Android app, confirm your facility supports mobile video visits (it is only available at select facilities) and get the app set up ahead of time.

1. Log in at your scheduled visit time. Video visits are set up for a specific time, so be ready to join right when it starts.
2. Join the visit promptly. Once your loved one has confirmed the time, the key is showing up on time on your end, whether that is at a lobby station or on your own device.
3. Follow any on-screen prompts. The system may guide you through joining the session, and you will want to complete those steps quickly so you do not waste visit time.

If something goes wrong that you can't fix quickly (login issues, scheduling confusion, or the visit not connecting), call GettingOut Customer Care at 1-866-516-0115.

Before you commit to a specific setup, confirm what Wichita County Jail actually offers. Video visits can be done at a facility lobby, from a personal computer, or on the Visit Now Android app, but not every facility supports every option. If you're unsure which method applies, GettingOut Customer Care (1-866-516-0115) can point you in the right direction.