Understanding Inmate Phone Calls from Wicomico County Detention Center
Phone calls from jail can get confusing fast, especially when you're trying to manage costs and stay reachable. Here's how calling works at Wicomico County Detention Center, plus the vendor details you need to avoid surprises.
All calls from phones inside Wicomico County Detention Center are collect calls. Your loved one dials out, and whoever answers accepts the charges.
Heads up: Inmates cannot receive incoming calls or telephone messages. If you need to get information to someone inside, use one of the facility's other communication options. Calling the jail and asking to be connected won't work.
Phones at Wicomico County Detention Center are available from 8:00 a.m. to 9:45 p.m. If you're hoping to catch a call, make sure you're reachable during those hours.
Telephones are located in each housing area, so calls happen from within the unit. There's no separate phone room you can coordinate with directly.
- Use the ConnectNetwork site to set up a prepay (AdvancePay) account: Look for the prepaid calling (AdvancePay) option tied to your phone number.
- Call customer setup support if you prefer doing it by phone: You can set up prepay calling by calling 1-800-483-8314.
Emergency contact: If there is an emergency related to the detention center, call 410-548-4850 and ask to speak to the shift supervisor.
Vendor Risks Inactivity Refunds
- ✓ Track your AdvancePay activity. After 180 consecutive days of inactivity or non-use, the account becomes inactive and can be subject to forfeiture.
- ✓ Check whether a different inactivity period applies to you. The timeframe can be shorter or longer depending on governing law or contract terms.
If you need to request a refund for an AdvancePay account, contact customer service at 877-650-4249.
Privacy caution: ConnectNetwork/Telmate disclosed that in August 2020, personal information of thousands of users was exposed in a data breach. Treat your account details like any other financial login. Use a strong password and don't share access.
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