How phone and video calls are handled for inmates at Wilbarger County Jail (City Tele Coin)

Wilbarger County Jail uses City Tele Coin (CTC) for inmate communications. CTC focuses on inmate telephone and video systems, so you'll see their name attached to how calls and video sessions are set up at this facility.

CTC says it keeps everything in-house rather than outsourcing. Their team programs and tests the equipment and software before installation - the idea being fewer surprises once the system goes live.

CTC says its lines are under automatic surveillance. This monitoring is designed to keep voice and video traffic steady, so calls and video sessions run without frequent interruptions.

Two things support consistent service, according to CTC: ongoing line monitoring and internal control over how the system is built and tested. That won't prevent every problem, but it tells you what the vendor considers its reliability safeguards.

When something goes wrong, CTC says it has field service technicians, programmers, and system engineers on-call 24/7. That means technical staff should be available around the clock to respond to phone or video issues.

Troubleshooting and Contacts

• ✓ Try again and note the time the call/video failed (a specific time window helps support teams troubleshoot).
• ✓ Restart your phone/tablet/computer and try the session again.
• ✓ Switch networks if you can (Wi‑Fi vs. cellular) to rule out a connection issue.
• ✓ Check your device settings for anything that could block audio/video (muted mic, camera permissions).
• ✓ If you’re using an app, close it completely and reopen it before retrying.
• ✓ Write down any error message you see so you can report it accurately.

For technical problems with the phone or video system, start with City Tele Coin. They claim 24/7 on-call technicians and in-house programming and testing - making the vendor your best first stop for troubleshooting and account fixes.

If your issue goes beyond a technical glitch - questions about jail operations, access, or anything requiring a facility decision - contact the Wilbarger County Sheriff's office. They're responsible for the county jail and its prisoners, so they're the right place to ask about what the jail allows and how problems are handled on-site.