How to File a Complaint About Treatment at Williamson County (Sheriff’s Office & Jail)

You have the right to file a complaint against any department employee for improper conduct. Williamson County Emergency Communications says it takes these complaints seriously and investigates every one it receives. The most useful complaints are specific and stick to what you actually witnessed - dates, times, names, and details help investigators identify who was involved and follow up with witnesses.

The fastest option is submitting online through the Citizen Complaint form. It lets you put everything in writing and include the details investigators need - when it happened, who was involved, and exactly what you're reporting.

• ✓ Date of the incident
• ✓ Time of the incident
• ✓ Employee name (if you have it)
• ✓ Reason for the complaint (what happened, in plain language)
• ✓ Witness information (names and how to reach them, if known)
• ✓ Your contact information

You can also submit a complaint by mail or drop it off in person at 911 Tracy Chambers Lane, Georgetown, TX 78626. If you're going in person, bring a written statement with the same level of detail you'd include online - that way it's ready for review right away.

• ✓ Date and time of the incident
• ✓ Employee name (or a clear description if you don’t know the name)
• ✓ Reason for the complaint (what you’re alleging happened)
• ✓ Witness information (who saw it and how they can be reached)
• ✓ Your contact information

To file a complaint by phone, call (512) 864-8282 and ask for a supervisor. Before you call, write down the date, time, and main points you want to cover. Having notes in front of you helps you stay clear and avoid forgetting anything important.

Williamson County does accept anonymous complaints, but they're harder to investigate. If you want to stay anonymous, include as many specifics as possible - dates, times, names, witnesses - so the department can look into it without needing to contact you for more information.

1. Write down the date and time - investigators use this to match your report to logs, schedules, and other records.
2. Identify the employee if you can - a name is best, but even partial details help narrow down who was involved.
3. State the reason for the complaint clearly - describe what happened in straightforward terms so the allegation is easy to understand.
4. Include witness information - list anyone who saw or heard what happened and how they can be reached, if you know.
5. Add your contact information - this gives investigators a way to ask follow-up questions and confirm details.