Who to Contact About Williamson County Jail: Character Letters, Complaints, and Victim Services
Trying to reach the right office about Williamson County Jail? Start with the correct department and fastest contact method. Here are the specific phone numbers, addresses, and next steps for character letters, complaints, and victim services.
For questions about Character Letters, call the Williamson County Sheriff's Office at (512) 943-1300 during business hours. Select option 1, then option 7 to reach Character Letters information.
Plan for the cost up front: there’s a $6.00 fee for each Character Letter.
Character Letters must be requested in person at the Sheriff's Office during business hours. Bring a completed Character Letter Request Form, a valid ID, and your payment - you'll need all three before they'll process your request.
Need to file a complaint about improper conduct by a department employee? The easiest option is submitting it online through the Citizen Complaint form. This works well when you have the details ready and want everything documented in writing.
You can also mail your complaint or deliver it in person to 911 Tracy Chambers Lane, Georgetown, TX 78626. If you're including supporting documents or a longer statement, sending it in writing keeps everything together.
Prefer to speak with someone? Call the department's non-emergency line at (512) 864-8282 and ask for a supervisor. This helps when you need to explain what happened and want to make sure you're talking to the right person.
Note: Williamson County accepts anonymous complaints, but anonymous reports are harder to process. Providing contact information makes follow-up and investigation easier.
To reach the Williamson County Victim Services Unit, call 512-943-1373 or 512-943-1374.
Victim Services offers downloadable booklets, including "Death of a Loved One" and "Family Violence." Not sure what applies to your situation? Call the unit - they can help you find the right information and support.
Contacting Tips
- ✓ Use the online Citizen Complaint form when you want a written report you can submit right away
- ✓ Mail or hand-deliver written complaints to 911 Tracy Chambers Lane, Georgetown, TX 78626 when you have a detailed statement or documents to include
- ✓ Call the non-emergency line at (512) 864-8282 and ask to speak with a supervisor if you need to explain the issue by phone
- ✓ If you file anonymously, expect it to be harder for the county to process and follow up on your complaint
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