Penmate Inmate Support Guides
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Scheduling Remote Video Visits with Someone at William P. Clemens Unit: Cost, Limits, and How to Book

Remote video visits are a solid option when you can't make it to the unit in person—but TDCJ limits how often you can use them and how they're booked. Here's what you need to know about remote video visits at the William P. Clemens Unit, including costs and the two different ways to schedule.

• 2 min read • tdcj.texas.gov
Scheduling Remote Video Visits with Someone at William P. Clemens Unit: Cost, Limits, and How to Book

A remote video visit is a live video call - usually through a kiosk - that lets you see and talk with your loved one without traveling to the unit. TDCJ limits these to once per month, with each visit lasting up to 60 minutes. Plan ahead and pick a time when you can both focus without interruptions.

Not every TDCJ facility offers remote video visits through Securus - only certain participating units. The William P. Clemens (Clemens/Clements) Unit is on that list, so you should be able to set up visits from home.

Securus charges $10 for a 60-minute remote video session. Since TDCJ limits inmates to one remote video visit per month, most families treat it like a monthly appointment - one paid session on a set schedule that starts and ends at the scheduled times.

Scheduling Remote Video Visits with Someone at William P. Clemens Unit: Cost, Limits, and How to Book

For vendor-hosted remote video visits, you'll book through the Securus website. Register, follow the scheduling steps, and choose an available time slot.

Tablet-based video visits work differently. You'll need to schedule those through the TDCJ visitation portal at https://visitation.tdcj.texas.gov/Visitation/.

Note: The TDCJ visitation portal is restricted to residents of the United States, Canada, and Mexico.

Having trouble connecting, getting an error during scheduling, or have a billing question? Contact Securus Customer Service at (877) 578-3658.

5

  • ✓ Confirm the William P. Clemens Unit is on the current list of facilities that offer Securus remote video visits.
  • ✓ Call the unit for final confirmation before you travel, since visitation information is updated frequently.

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