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Video Visits at Clemens Unit: Remote Kiosk Visits vs. Tablet Sessions — How They Differ

Clemens Unit offers two types of video visits, and they don't run through the same system. Here's how remote kiosk visits and tablet sessions differ—so you can schedule the right one without wasting time.

• 2 min read • tdcj.texas.gov
Video Visits at Clemens Unit: Remote Kiosk Visits vs. Tablet Sessions — How They Differ

A remote video visit (kiosk) is a live video call that runs through a kiosk-based system. At Clemens Unit, you schedule these through the vendor website - not the TDCJ visitation portal.

A tablet visit uses an agency tablet for video visitation. At Clemens Unit, you book tablet visits online through the TDCJ visitation portal: https://visitation.tdcj.texas.gov/Visitation/.

Note: Remote kiosk and tablet visits are two separate programs with different scheduling systems. Book in the wrong place, and you'll hit a dead end.

Scheduling a remote kiosk video visit for someone at Clemens Unit? Start with the vendor's scheduling website. The TDCJ portal won't work for kiosk visits - vendor booking is the only route.

For a tablet video visit, head to the TDCJ visitation portal at https://visitation.tdcj.texas.gov/Visitation/. That's where Clemens Unit tablet visits are scheduled.

Tip: Call Clemens Unit for final confirmation before you travel. Visitation information is updated daily on weekdays and multiple times on visitation days, so what you saw earlier can change.

Remote kiosk video visits are typically limited to once per month, with sessions lasting up to 60 minutes. This remote option is in addition to contact or general visits for eligible inmates.

For tablet visits, follow the scheduling flow and rules inside the TDCJ visitation portal when you book. Not sure which type you're set up for? Check whether you're being directed to the portal (tablet) or the vendor site (kiosk).

Video Visits at Clemens Unit: Remote Kiosk Visits vs. Tablet Sessions — How They Differ

If traveling is difficult right now, video visits let you stay connected without making the trip. Plans change quickly, though. Even when you've booked, call Clemens Unit for final confirmation before heading out - TDCJ updates visitation info frequently, including multiple times on visitation days.

  • ✓ Use the TDCJ visitation portal for tablet visits: https://visitation.tdcj.texas.gov/Visitation/
  • ✓ If you’re scheduling through the TDCJ portal, confirm you’re eligible to use it - it’s restricted to residents of the United States, Canada, and Mexico

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