How to send messages, photos, and packages
Tablet video visitation sessions at William P. Clemens Unit are scheduled online through TDCJ's visitation portal (https://visitation.tdcj.texas.gov/Visitation/). Texas facilities typically offer phone calls, remote video visits, electronic messaging, and inmate tablets through the Inmate Technology program and approved third-party vendors—but what's available and what it costs varies by unit. You'll need to register your phone number with the state's system, create vendor accounts for payments, and use the agency or vendor portals to schedule and confirm video or tablet sessions.
Search for a loved one and send messages and photos in minutes.
Writing to another incarcerated person from the William P. Clemens Unit isn't as simple as dropping a letter in the mail. These letters are treated as general mail—they can be inspected and rejected if they violate TDCJ correspondence rules.
Trying to mail a letter to someone at the William P. Clemens Unit? Here's the catch: it usually doesn't go to the unit at all. Most personal mail gets routed to a TDCJ processing center in Dallas, where it's scanned and delivered digitally.
Schedule tablet video sessions online through the TDCJ visitation portal at https://visitation.tdcj.texas.gov/Visitation/. Then follow the portal/vendor prompts to choose a time and complete any required payment or confirmation steps.
Common options in Texas units include phone calls, remote video visits, electronic messaging, and inmate tablets. Exact features, scheduling rules, and fees vary by unit, so confirm what’s available for Clemens Unit through the unit information and vendor portals.
Under TDCJ rules, an “inmate” includes individuals incarcerated in local, state, or federal correctional institutions, including juveniles in TYC facilities.
Most incoming mail should be sent to the TDCJ Digital Mail Processing Center in Dallas at PO Box 660400, using the inmate’s full name and TDCJ number. Include your return address so it can be processed and delivered digitally.
Yes. Legal or privileged mail, media mail, and subscriptions from verified publishers are exceptions and should be mailed directly to the unit, not the Dallas processing center.
Contraband examples include cash, drugs, weapons, tobacco, lighters, and electronics like cell phones, smartwatches, laptops, and cameras. General correspondence is inspected and may be rejected if it contains prohibited items or violates correspondence rules.
Your first visit to the William P. Clemens Unit goes smoother when you confirm the basics ahead of time and show up with only what's allowed. This checklist covers the most common reasons people get delayed or turned away.
Want to buy commissary items for someone at the Clemens Unit? You'll need to go through TDCJ's eCommDirect system. Here's what trips people up most often—who can order, how frequently, and why items on the price list sometimes don't show up.
Getting on someone's approved visitors list at the William P. Clemens Unit isn't something you handle at the front desk on visit day. The inmate controls the list, changes are limited, and planning ahead makes all the difference.
