Best Devices and Browsers for Remote Video Visits with Wilson County Jail

For the smoothest experience, use a desktop or laptop running Windows 10. That's the setup Wilson County Jail specifically recommends - it tends to be the most stable and helps you avoid last-minute camera or microphone problems.

The vendor visitation site now supports WebRTC - the modern standard browsers use for live audio and video. What that means for you: no special add-ons required. You can join your visit from a regular web browser, including Safari on iOS devices. The site even highlights this, so you can use the device you already have.

Prefer using a phone or tablet? Wilson County Jail also supports the GTL VisMobile app for Android. You can register, schedule appointments, and complete visits all from your Android device - handy if you won't have a computer when your visit time rolls around.

Troubleshooting Checklist

• ✓ Use a desktop or laptop with Windows 10 if you can - it’s the setup Wilson County Jail recommends for the best experience.
• ✓ Use a modern browser that supports WebRTC (the vendor site now uses WebRTC for video visits).
• ✓ Close extra tabs and apps before your visit so your browser has enough memory and your connection stays steady.
• ✓ Confirm your camera and microphone work before the appointment starts (and that your browser is allowed to use them).
• ✓ Follow the instructions inside the registration/scheduling portal if you run into a device or browser requirement - they’re designed for this specific visit system.