How to Contact an Inmate at Wilson County Jail, TN (TN)
Trying to message someone or share photos at Wilson County Jail? Here's what you need to know about the system and who to contact when issues come up.
Wilson County Jail's tablet system for messaging and photo sharing is run by ViaPath, not the Sheriff's Office. This matters when something goes wrong. Account issues, message delivery problems, photo glitches? Those are all handled by ViaPath. Start there instead of calling the jail.
ViaPath help line: For questions about the tablet messaging and photo system at Wilson County Jail, call ViaPath at 866-516-0115.
Steps to Follow
- ✓ Add funds for phone contact through the ViaPath ConnectNetwork website.
- ✓ If you want phone help adding funds, call 800-483-8314 to have a live person assist you.
The ViaPath ConnectNetwork website lets friends and family add funds so an incarcerated person can call you. If you're setting this up for the first time, double-check the details before submitting. Getting the phone contact information right ensures the funds go where they should.
- Confirm who supports the tablet system: Call ViaPath at 866-516-0115 to confirm the facility is still using ViaPath for tablet messaging and photos, and ask where to get help for your specific issue.
- Double-check the account details before you add funds: When using the ViaPath ConnectNetwork website, make sure you have the correct information for the person you are trying to contact and the correct account identifier needed to apply funds.
- If you add funds by phone, ask what information you will need: When you call 800-483-8314, confirm what details the live agent requires to place funds on the detainee’s phone number, and ask about any restrictions that could affect the transaction.
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