How to Schedule Your First Video Visit at Wilson County Jail
Setting up your first video visit at Wilson County Jail comes down to doing things in the right order. Register your visitor account first, then schedule within the jail's timing rules so your visit actually goes through.
You can't jump straight to picking a video visit time at Wilson County Jail. First, you need to create a visitor account in the jail's Visitor Registration and Scheduling portal. This account is required whether you're planning an onsite visit or an internet visit.
Do this first: Register your visitor account before trying to schedule. Without an active account, you won't be able to book any visits.
You have two ways to register at Wilson County Jail. Create your account through the web-based Visitor Registration and Scheduling portal, or register at a kiosk in the visitation lobby. During registration, you'll also select the incarcerated person you want to visit, so have their full name ready before you start.
- ✓ Create your visitor account in the Visitor Registration and Scheduling portal, or use the registration kiosk in the visitation lobby
- ✓ Make sure you can log back in after creating your account
- ✓ Select the incarcerated individual(s) you want to visit during the registration process
Wilson County Jail uses a set scheduling window, so timing matters. Visits must be scheduled at least 24 hours in advance. Same-day bookings aren't allowed. You can schedule up to 7 days out, so if you know you'll be busy later in the week, lock in a time as soon as the date becomes available.
Scheduling window: Book at least 24 hours ahead. You can schedule up to 7 days in advance.
Good news if you're planning an onsite video visit: these remain free under the jail's new visitation system. You can also choose your own date and time instead of being assigned a slot. When browsing available times, make sure you select the right visit type (onsite versus internet) before confirming your booking.
Tip: Before you finalize your booking, double-check that the visit type is listed as onsite if you are expecting a no-cost visit.
For internet video visits, your device setup can make or break the call. The jail recommends using a desktop or laptop with Windows 10 for the best experience. The Visitor Registration and Scheduling website provides detailed instructions on device requirements. Read those before you schedule, not five minutes before your visit starts.
- ✓ Use a desktop or laptop computer with Windows 10 for the best internet visit experience
- ✓ Review the Visitor Registration and Scheduling instructions before scheduling your internet visit
- ✓ Test your camera and microphone ahead of time
- ✓ Use a steady, reliable internet connection
If the portal won't let you register, you can't find the person you're trying to visit, or your scheduled time isn't showing up, get help sooner rather than later. Start with the support options inside the Visitor Registration and Scheduling system. If that doesn't work, contact the facility directly. And remember the 24-hour minimum: even a small delay can push your visit to the next available day.
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