How to Schedule Your First Video Visit at Wilson County Jail (TN)

Scheduling your first video visit at Wilson County Jail is straightforward once you know the steps. This guide covers creating your visitor account, getting approved, booking a time slot (onsite or from home), and making sure your tech is ready for a smooth first call.

Before you can schedule any visit - onsite video or internet - you need to register an account in the jail's visitor portal. During registration, you'll set up your login and select the person (or people) you want to visit. After submitting, you'll wait for approval. Once approved, you'll get an email letting you know you can log back in and start booking.

If you’d rather not register online - or you need help doing it - you can register and schedule using the kiosk in the visitation lobby at the facility. This can be a good option if you don’t have reliable internet access or you’re having trouble getting set up on your own.

Wilson County Jail requires visits to be scheduled at least 24 hours ahead, so same-day visits aren't an option. You can book up to 7 days in advance. If you're hoping for a specific day or time, check the portal early to grab a slot within that window.

Onsite visits at Wilson County Jail are free. The main benefit of the current system? You pick a date and time that works for you instead of being assigned a slot.

Technical Checklist

• ✓ Use a desktop or laptop with Windows 10 for the best experience (this is the facility’s recommendation for internet visits)
• ✓ Make sure your device has a working camera and microphone
• ✓ Use a stable internet connection (video quality depends on it)
• ✓ Use a compatible browser that supports WebRTC (the portal uses WebRTC for video visits)
• ✓ If you’re troubleshooting, close other apps/tabs that might be using your camera, microphone, or bandwidth

After registering, watch for the approval email - that's your signal to log back in and start booking. When you complete a reservation through the portal, your visit is confirmed instantly. No guessing whether it went through. From there, sign in anytime to schedule or manage upcoming visits.

1. Register your visitor account - Create your login in the visitor registration and scheduling portal.
2. Wait for approval - You’ll receive an email when you’re approved to begin scheduling.
3. Sign back in to schedule - Choose the incarcerated person, then pick your visit type and an available date/time.
4. Complete the reservation - Once you finish the booking, the system confirms your visit instantly.
5. Manage your visit if needed - Log in again later to view and manage your upcoming scheduled visits.