How to Send Messages and Photos to Someone at Wilson County Jail

First, register through the GettingOut portal. This is where friends and family send messages, share photos, and add funds to the person's tablet account.

• ✓ Create your account on the GettingOut portal.
• ✓ Complete any account setup steps (like confirming your email, if prompted).
• ✓ Find and select the incarcerated person you want to contact.
• ✓ Add funds to the tablet account if needed.
• ✓ Send your message and/or attach and send a photo through the portal.

Every message and photo sent to Wilson County Jail gets screened before delivery. If an image is considered prohibited, it may be canceled - so "sent" on your end doesn't guarantee it reached their tablet.

Running into problems? The tablet messaging system is maintained by ViaPath, not the Wilson County Sheriff's Office. System issues, delivery problems, and account questions go through the vendor.

For messaging or photo questions, contact ViaPath at 866-516-0115.

1. Check for screening-related issues - Messages and photos are screened, and prohibited images can be canceled and not delivered.
2. Give it a little time - Because everything is screened, delivery isn’t always immediate.
3. Try again with a different photo or a simpler message - If a photo was blocked, resend with a different image.
4. Reach out to the right support team - Since ViaPath maintains the system (not the Sheriff’s Office), contact ViaPath for help at 866-516-0115.