Penmate Inmate Support Guides

How to Send Messages and Photos to Someone at Wilson County Jail

Want to message someone or share photos with them at Wilson County Jail? You'll use the GettingOut portal. You'll need to register before you can send anything.

• 2 min read Verified from official sources

Wilson County Jail uses the GettingOut portal for messaging. Once you register, you can send messages to the person in custody through that portal. Registration comes first: you can't send messages or photos until your account is set up.

Note: Messages sent through GettingOut work like email, not text messages. They're delivered through the system rather than to a phone.

You can send photos through the GettingOut portal too. Like messaging, photo sharing runs through your registered account. Everything you send is screened before it reaches your loved one.

Every message and photo sent into Wilson County Jail through GettingOut is screened for content. There may be a review step between when you hit "send" and when the person in custody can view it. If something doesn't go through right away, screening is usually the reason.

Warning: Prohibited images may be canceled and not delivered.

Running into a technical issue? The tablet system for messaging and photos is maintained by ViaPath, not the Wilson County Sheriff's Office. Contact ViaPath for tech support.

  • ✓ Call ViaPath at 866-516-0115 if you have questions about the tablet messaging and photo system
  • ✓ Call if you are having trouble using the messaging/photo service
  • ✓ Call if you need help with questions about messages or photos going through the system
  1. Confirm you are using GettingOut - Wilson County Jail messages and photos are sent through the GettingOut portal.
  2. Look for any screening-related status or notices - all incoming messages and photos are screened for content, and screening can affect delivery.
  3. Assume a rejected photo may be content-related - prohibited images may be canceled and not delivered.
  4. Contact the system provider for account or delivery help - since ViaPath maintains the tablet system (not the Sheriff’s Office), call ViaPath at 866-516-0115 for questions.
  • ✓ Save a copy of the photo you tried to send in case you need to resend it
  • ✓ If an image might be questionable, contact ViaPath at 866-516-0115 before repeatedly resubmitting, since prohibited images may be canceled

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