Sending Messages and Photos to Someone at Wilson County Jail: What Gets Through and What Doesn't
Wilson County Jail uses a tablet-based system for email-style messages and photo sharing. Here's how it works, what might get blocked, and who to contact when something doesn't go through.
To send messages or photos to someone at Wilson County Jail, start by registering at the GettingOut portal. That's where you'll add funds, send messages, and share photos. One thing to know: ViaPath runs the tablet messaging system, not the Wilson County Sheriff's Office. So when something doesn't deliver, the jail's front desk usually can't help - you'll need to contact the vendor directly.
Messages and photos don't always show up immediately - or at all - because everything gets screened before delivery. This review takes time. If content violates the rules, it won't reach your person. So when something seems to vanish, it was likely stopped during screening.
Watch your photos: Prohibited images may be canceled and not delivered, even if everything else about your account looks fine.
- Register (or sign in) on the GettingOut portal - this is where you set up your account to use messaging and photo sharing.
- Add funds to the tablet account - friends and family can fund the account through the same portal.
- Send your message and/or attach a photo - write your message (email-style) and send it through the portal once you’re ready.
Running into problems? Payment issues, sending errors, or messages that won't deliver are all vendor-side questions. Since ViaPath maintains the tablet system, their support channels are your best starting point.
If your message or photo doesn't arrive, call ViaPath support at 866-516-0115. They handle the tablet system - including messaging and photos - so they can help with account questions, delivery issues, and troubleshooting.
Practical Tips
- ✓ Assume every message and photo will be reviewed, and write/send with screening in mind.
- ✓ Skip anything that could be considered prohibited - if an image crosses a line, it may be canceled and never delivered.
- ✓ Use the GettingOut portal for sending and funding so your message/photo is tied to the correct account.
- ✓ Before you hit send, double-check that you’re logged into the right GettingOut account and that your tablet funds are in place.
- ✓ If a photo matters (kids’ milestones, family events), keep it simple and clearly appropriate to reduce the chance it gets stopped.
When you’re unsure: Call ViaPath at 866-516-0115 before you resend the same photo or message repeatedly.
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