Penmate Inmate Support Guides

Who to Call When You Have Questions About Wilson County Jail

When calls, messaging, or deposits aren't working, getting help fast means calling the right number first. Here are the contacts Wilson County Jail families use most.

• 2 min read Verified from official sources

For general questions about Wilson County Jail, start with the main phone line: 615-444-1412 (option 1). Need to visit in person? The jail is at 105 East High Street, Lebanon, TN 37087.

Questions about tablets, messaging, or photo sharing go to ViaPath, not the jail. Reach them at 866-516-0115.

Tip: ViaPath handles all tablet and photo issues. Calling them directly is usually faster than going through the Sheriff's Office.

To deposit money into someone's commissary account online, use www.jailfunds.com.

Having trouble with an online deposit? Call 855-836-3364 for help.

Want someone inside to be able to call you? Add funds to their phone account through the ViaPath ConnectNetwork website.

Need help adding phone funds? Call ViaPath at 800-483-8314.

What-to-call-when

  • ✓ General jail questions: call Wilson County Jail at 615-444-1412 (option 1)
  • ✓ Tablet, messaging, or photo sharing help: call ViaPath at 866-516-0115
  • ✓ Online commissary or inmate-account deposits: use www.jailfunds.com
  • ✓ Phone-account funding for calls: use the ViaPath ConnectNetwork website
  1. Pull up your transaction details - Write down the name on the card or account, the amount, and any confirmation or reference number you received.
  2. Call the right support line for live help - For JailFunds deposit assistance, call 855-836-3364. For ViaPath phone-funding assistance, call 800-483-8314.
  3. Keep a short call log - Note the date/time you called, who you spoke with (if provided), and any ticket or reference number so you can follow up without starting over.

Reminder: Vendors handle their own services. Contact ViaPath for tablets and phone funding, JailFunds for online deposits. Keep any reference numbers you receive, and check with each vendor for their current support hours.

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