How to contact an inmate at Wise County Jail

Last Updated on May 21, 2023

A friendly help guide for Wise County Jail. Learn how to find an inmate and send letters, photos, and more.

How to contact an inmate at Wise County Jail

This help guide will walk you through how to connect with an inmate. Follow the steps below to find an inmate and send letters and photos:

  1. How to find an inmate online
  2. How to message an inmate
  3. Sending photos and postcards
  4. Frequently asked questions about Wise County Jail
  5. Overview of Wise County Jail
  6. Inmate services at Wise County Jail

Here's a short video on how to contact an inmate at Wise County Jail:

How to message an inmate

How to message an inmate at Wise County Jail

You can use your phone or computer to send emails letters, and photos to an inmate. Messages are sent electronically to inmate tablets or kiosks at the facility. If you would like to send an message, start by searching for an inmate at Wise County Jail .

Sending Photos and Postcards

How to send photos and postcards to Wise County Jail

A great way to send love and support to loved one at Wise County Jail is to send photos and postcards. It only takes a few minutes to send photos from your phone and it makes a huge difference. You can also mail postcards with words of support and inspiration, or design your own postcard for special moments like birthdays and holidays.

Important! Be sure not to send any explicit photos or they may not be approved by the facility. You can also use a photo printing app like Penmate to make sure your photos are printed at the correct size (4x6 or 3x5) and are mailed according to the rules and regulations of Wise County Jail.

Frequently asked questions about Wise County Jail

  1. How long does it take to deliver a message?

    If you're sending an email message your letter is usually delivered within 24-48 hours. For messages sent via mail you should expect delivery within 3-7 days. All messages will need be approved by Wise County Jail.

  2. How much does it cost to send a message to Wise County Jail?

    You can send a message free using your phone or mail a message via USPS for the price of a $0.60 stamp and envelope. You can also purchase credits or e-stamps from services starting at $1.99.

  3. What services can I use to contact an inmate at Wise County Jail?

    You can use Penmate to send letters and photos to an inmate from your phone. It's a easy way to stay in touch during your loved one's incarceration. Use the inmate locator to find an inmate's location and contact information, then you can send messages within a few minutes.

    Securus messaging

    Securus may be another option for communicating with an inmate at Wise County Jail. You can create a friends and family account and purchase credits to send messages. All messages will be reviewed and must be approved by the facility.


    Some county jails and state prisons may support for sending messages with JPay. You must register an account with the system, find your loved one, and purchase stamps to send messages. For some locations you can also attach photos.

    Smart Jail Mail

    You may also check if Smart Jail Mail is available at Wise County Jail. Smart Jail Mail is operated by Smart Communications and has contracted with some state and county jails. After purchasing credits, your messages and photos are sent to the facility, printed out, and then handed out to your loved one.

  4. What is the mailing address of Wise County Jail?
    Mailing address:

    Wise County Jail
    200 Rook Ramsey Dr
    Decatur , TX 76234
    (940) 627-5971

    Business hours:
    • Monday: Open 24 hours
    • Tuesday: Open 24 hours
    • Wednesday: Open 24 hours
    • Thursday: Open 24 hours
    • Friday: Open 24 hours
    • Saturday: Open 24 hours
    • Sunday: Open 24 hours

Overview of Wise County Jail

Wise County Jail is located in Decatur, Texas and serves as a detention center for both pre-trial and sentenced male and female offenders. The facility can house up to 456 inmates and is operated by the Wise County Sheriff's Office. The jail offers various programs for inmates to participate in, such as educational, substance abuse and religious classes to help them during their incarceration and prepare them for a life outside the prison walls. The prison is also managed through several divisions, including healthcare, mental health, and library divisions to ensure adequate distribution and management of resources for the welfare of inmates.

The Wise County Jail offers a practice of “direct supervision” of its inmates which the prison staff utilizes to maintain order within the facility. Staff operate within a central control station of the inmate’s housing area, continuously monitoring all quarters. This type of monitoring optimizes the control of inmates' activity, prohibits unwanted interactions between groups of offenders, and ensures that the staff can effectively mitigate unwanted assaults from disruptive parties. Inmates can communicate with their loved ones through screen communications and telephone services. However, handwritten letters from inmates are accepted following their screening for inappropriate content.

Wise County Jail’s primary goal is the safety and security of the inmates, facility staff, and visitors. To meet this objective, recruits and employed staff go through mandatory continuous training in areas like procedure for handling parole violators, which staff members rotate among different areas of emphasis, including wellness, crisis intervention, mandatory and special needs housing, and many others

What services are provided by Wise County Jail?

The Wise County Jail in Texas provides a variety of programs and services to its incarcerated population to prepare them for their eventual release and reentry into their communities. One significant program is the chemical dependency program which offers inmates intensive group counseling as well as a medical program to help inmates detox safely during their incarceration. Inmates can participate in this program, regardless of their past offenses that lead to their incarceration. This an extremely commendable program that offers addicted inmates valuable guidance on dealing with chemical and emotional cravings when dealing after their release formula.

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