What to Do If You're Getting Unwanted Calls from Someone at Huron Valley Women's Correctional Facility
Getting unwanted calls from Huron Valley Women's Correctional Facility? You have a few clear options: refuse a single call, place a permanent block, or request a formal restriction through the Warden.
Don't want to accept the call? Just hang up or press
If you’re unsure what you’re hearing on the prompt, or you need help understanding your options for calls connected to Huron Valley Women’s Correctional Facility, call GTL customer service at 855-466-2832.
If you want the calls to stop going forward, you can place a permanent block. When the call prompt gives you the option, press “6” to block incoming calls from the facility. You’ll be asked to enter a 4-digit PIN to confirm the block. Keep that PIN somewhere safe - if you ever decide you want to receive calls again, you’ll need it to remove the block.
If the block doesn’t seem to “stick,” you forgot the PIN, or you just want to confirm what’s happening with your number, GTL can walk you through it. Call 855-466-2832.
- Call GTL customer service - Dial 855-466-2832 and tell them you need to remove a block on your telephone number.
- Ask questions while you have them - If you’re not sure why calls aren’t coming through (or what options apply to your phone line), use the same number - 855-466-2832 - to get clarification on calling options.
Even if you didn’t place a block - or you already removed one - collect calls can still fail for a few common reasons that have nothing to do with the incarcerated person.
- ✓ Your local telephone company doesn’t offer billing on collect calls.
- ✓ You’ve reached the maximum dollar amount limit allowed for collect calls.
- ✓ You’re trying to receive collect calls on a cell phone or work phone, which often can’t accept them.
If the calls (or mail) are unwanted and you need a formal restriction, you can take it beyond blocking your own phone line. Contact the Warden at Huron Valley Women’s Correctional Facility and request a written correspondence and/or telephone restriction. The facility can place restrictions after a fair and impartial review of your request.
For issues tied to a specific prisoner - like contact problems, prisoner property, or visiting-related grievances - the right move is to reach out to the facility where the prisoner is housed. That’s also why the Warden request needs to go to the facility, not a general state office line.
What to Include When Requesting
- ✓ The phone number(s) being called and the number(s) receiving the calls
- ✓ Dates and times of the unwanted calls or messages
- ✓ Screenshots or copies of call logs, voicemails, letters, or messages you’ve received
- ✓ A clear statement that you’re requesting a written telephone and/or correspondence restriction after the facility’s review
Note: The Warden’s direct contact details aren’t included here. Ask the facility for the current Warden contact information or use the facility’s official directory to make sure your request goes to the right place.
If you’re stuck and can’t locate the right facility contact, the Michigan Department of Corrections Central Office number listed for general inquiries is 517-335-1426. For anything prisoner- or facility-specific, you’ll still want to be routed back to the facility where the person is housed.
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