How to Contact an Inmate at Facility
Trying to contact someone at the Wrightsville Unit? Right now, the official Arkansas DOC facility page isn't loading. You can still make progress, but you'll need to verify details through alternate official channels.
The Wrightsville Unit facility page on the Arkansas Department of Corrections website is currently down. Instead of the normal facility information, the page shows a blocked (403) response and displays the word "nginx."
This isn't limited to just one page. Other Arkansas DOC pages, including related "about" pages, are returning the same "nginx" / 403 behavior. That means you likely can't rely on those official pages right now for contact details, instructions, or rule updates.
Note: If the DOC pages you normally use are showing "nginx" or a 403 error, treat any contact details you find elsewhere as unconfirmed until you can verify them through an official state or DOC directory.
Steps to Follow
- ✓ Try loading the Wrightsville Unit page again later (a 403/“nginx” response is often temporary).
- ✓ Check whether other Arkansas DOC pages are also returning the same error, so you know this is a broader site issue.
- ✓ Use alternate official channels (state government directories, central DOC contact points) instead of relying on the blocked facility page.
- ✓ Once you reach an official contact, ask them to confirm the approved ways to communicate with an incarcerated person at this facility before you send anything.
- Open the official Wrightsville Unit page. If it returns a blocked response and shows “nginx,” write down what you saw.
- Check whether the DOC site issue is broader. If multiple DOC pages are also showing “nginx” / 403 behavior, assume online details may be incomplete until the site is restored.
- Use a central, official directory to get current contact information. A state government directory or Arkansas DOC central contact point is more reliable than a broken facility page.
- Confirm communication rules before you act. Once you reach the right office, ask what is currently allowed (mailing rules, phone procedures, and any restrictions tied to an individual’s status).
Since the Wrightsville Unit page is returning a 403 "nginx" response, your first step is finding out whether this outage is temporary or whether the page has been moved. If you get DOC staff on the phone, ask whether the facility web page is expected to come back online soon and whether there's a new official location for that information.
- ✓ The correct, official phone number(s) to call for questions about contacting someone housed at the facility
- ✓ The correct mailing address to use for correspondence (and any required formatting)
- ✓ Current mail rules (what is accepted, what is rejected, and whether anything must come directly from a publisher or vendor)
- ✓ Current phone or messaging procedures (how accounts are set up, if applicable, and what identification or approvals are required)
- ✓ Any special restrictions that could affect contact right now (for example, housing status or disciplinary limits)
- ✓ Where the DOC wants you to check for updates while the website pages are inaccessible
Tip: Record the date and time you saw the "nginx" / 403 error and save a screenshot. If you call or email for help, that small detail makes it much easier for staff to confirm whether the page is down, blocked, or moved.
Find an Inmate at Wrightsville Unit
Search for a loved one and send messages and photos in minutes.
