How to Find Current Information About Wrightsville Unit When the Arkansas DOC Site Is Down

First, confirm the Wrightsville Unit page is actually down, not just loading slowly. Right now, the page returns the plain text "nginx" and shows a "403 Forbidden" title. That combination usually means a server-side block or outage, not a problem with your phone or Wi‑Fi.

• ✓ Reload the Wrightsville Unit page and try again after a minute
• ✓ Look closely at what loads, if you see the plain text “nginx,” the page is not serving normal content
• ✓ Check whether the browser tab/title shows “403 Forbidden”
• ✓ If you’re comfortable, open your browser’s developer tools or network details and look for the HTTP status code
• ✓ Take a screenshot that shows the error and the time/date on your device

Next, check whether the problem goes beyond one page. Other Arkansas DOC pages, including the Chief Deputy Director page and the Correctional School District school sites page, also return "nginx." If you see the same response across multiple DOC pages, this is a site-wide issue. Plan on using non-website methods to verify anything time-sensitive.

• ✓ Open a couple of other Arkansas DOC pages (for example, an “about” page)
• ✓ Compare what you see, if multiple pages return the plain text “nginx,” it’s likely not limited to Wrightsville
• ✓ Note whether the same error title or HTTP status shows up across pages

1. Retry after a short wait - A quick refresh a few minutes later sometimes catches the site when it comes back up.
2. Try a different browser or private/incognito mode - This rules out a stuck cache or an extension causing weird behavior.
3. Switch devices if you can - If it fails on both your phone and a computer, it’s less likely to be a device issue.
4. Switch networks - Try cellular data instead of home Wi‑Fi (or the other way around) to rule out a local network filter.
5. Check a few other DOC pages - If they also show “nginx,” assume the DOC site is unreliable right now.
6. Document what you’re seeing and pause any big decisions - Save screenshots and the time/date, then verify visit plans or urgent questions by phone or email instead of trusting the broken page.

S4

• ✓ Are visits allowed today for Wrightsville Unit, and are there any temporary restrictions?
• ✓ What are the current visiting days and check-in times for the person’s housing area?
• ✓ What ID do visitors need, and does the name on the visitor list have to match exactly?
• ✓ Are there any special health-related entry requirements in effect right now?
• ✓ Are there any limits on how many visitors can come, or how long the visit lasts?
• ✓ What items can you bring in (car keys, documents, money for vending), and what must stay in the car?
• ✓ Who can you follow up with later (name, extension or department), and what time/date is this information valid as of?

If the website is down and you can't get a clear answer by phone or email, take the conservative route. Don't assume normal operations at Wrightsville Unit while the official pages are throwing server errors. If travel is involved, postponing is usually cheaper than arriving and getting turned away. You can also ask the incarcerated person's attorney or case worker to verify current status through their own channels, or check for official notices from local agencies that might affect operations.

• ✓ Arkansas DOC central office contact channels
• ✓ The facility’s main switchboard (if you already have it saved from past calls or paperwork)
• ✓ The incarcerated person’s attorney or case worker
• ✓ Local court or sheriff updates that could affect transport, lockdowns, or access
• ✓ Verified official social media accounts used for public service updates

Here's why all of this matters: the Wrightsville Unit page is not displaying normal information right now. It returns "nginx" with a "403 Forbidden" title. Other Arkansas DOC pages show the same "nginx" response, so this looks like more than a one-page glitch. Until the site is stable again, confirm visiting and contact details through direct channels before you drive out, book time off, or tell family members to meet you there.