How to Report Problems With Wyandotte County’s Inmate Search and Who to Contact

Most issues with Wyandotte County's inmate search fall into two buckets: accuracy problems (the information shown is wrong or outdated) and technical problems (the page won't load, buttons don't work, or search results won't display). These two types of issues get reported through different channels. For accuracy complaints about information on the Wyandotte County Sheriff's Office website, the Sheriff's Office asks you to submit a written complaint to their Website Manager. If the problem is with the inmate lookup tool itself, the Bluhorse-hosted page includes a dedicated "Please Click Here" option specifically for reporting website functionality problems. That same hosted page also notes that questions about site content should be directed to the facility, which is a separate route from reporting a technical glitch.

Reporting inaccurate information? Send your written complaint to the address the Sheriff's Office provides for website accuracy issues: Wyandotte County Sheriff's Office c/o Website Manager, 710 N 7th Street, Suite 20, Kansas City, Kansas 66101.

• ✓ The person’s full name as it appears in the inmate search
• ✓ Any identifying details you have that help staff find the right record (for example, booking number or booking date, if you have it)
• ✓ A clear description of what you believe is inaccurate and what you think it should say instead
• ✓ The date and time you viewed the information (so staff can compare it to the jail record at that moment)
• ✓ A screenshot or printout of the page showing the problem
• ✓ The page name or location within the inmate search where you saw the issue
• ✓ Your preferred contact information (phone number, email, or mailing address) so someone can follow up if they need clarification

If the inmate search page isn't working (it won't load, search results don't display, or the page errors out), use the reporting option built into the Bluhorse-hosted lookup site. On that page, you'll see a line that says "To report a problem with website functionality" followed by a "Please Click Here" link. This routes your report to the website host for technical troubleshooting, rather than treating it like a question about a jail record.

1. Open the Bluhorse-hosted inmate lookup page. Scroll until you see the sentence about reporting a problem with website functionality and the “Please Click Here” link.
2. Click the website-functionality reporting link. This is the site’s built-in way to flag technical problems.
3. Describe exactly what is happening. Include what you clicked, what you expected to happen, and what happened instead (for example, a blank results page, an error message, or a page that never finishes loading).
4. Add helpful details. If you can, include the device you’re using (phone or computer), your browser (Chrome, Safari, etc.), and a screenshot of any error message.
5. Submit and save a copy for your records. Keep your notes and any screenshots so you can reference them if you need to report the issue again.

If you need help understanding information shown on the inmate lookup page (a field label that doesn't make sense, or a question about what a listed item means), the Bluhorse-hosted page says content questions should go to the facility. In practice, that means contacting the Wyandotte County Sheriff's Office directly rather than using the website-functionality report link.

Here's a short template you can copy, edit, and mail: "To the Website Manager: I am writing to report an accuracy issue I found in the Wyandotte County inmate search. The record for [Full Name], viewed on [date/time], shows [describe the incorrect information]. My understanding is that the correct information should be [describe the correction]. I have attached a screenshot/printout of what I saw. If you need more details to locate the record, I can provide [booking number/booking date/other identifier if available]. You can reach me at [phone/email/mailing address]. Thank you."