Why Your Visit Request Might Say 'Call Unit' — and What to Do Next (Wynne Unit)
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Tip: Before you travel, verify you’re an approved visitor. If you’re not sure, contact the unit to confirm your status.
One common reason for getting stuck: relationship verification. When you submit a relationship request through the scheduler - selecting how you know the inmate and hitting submit - that request goes to Wynne Unit staff for review. Until they verify the relationship, you won't be able to schedule online. A quick call to Wynne Unit can tell you whether your request is still pending or already processed.
Another possibility: the visit type you want isn't available. The scheduler shows different options - Regular, Contact, Video/Tablet - and sometimes Extended or Special Visits. But not every type is available in every situation. It depends on your relationship to the inmate, the visitation area setup, and the inmate's current privileges. If the option you need isn't showing up, call the unit to find out what's allowed and how to arrange it.
Watch for this message: If the relationship is confirmed but the inmate’s visitation privileges have been removed, the scheduler shows “Not Approved for Visits” instead of a “Schedule Visit” button. Call the unit to confirm the current status.
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- ✓ The inmate’s TDCJ or SID number (it must be 8 digits)
- ✓ The email/login information for your online visitor profile
- ✓ Any details you have about your relationship request (for example, whether you recently clicked “Request Approval”)
When you call, be ready to explain exactly where you're stuck. Are you waiting on relationship verification? Did you see
You can find the Wynne Unit phone number on the TDCJ website's list of unit phone numbers. That's the official resource TDCJ directs visitors to for verification questions or visitation help.
Timing helps: Call during the unit’s posted hours for the quickest resolution.
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