Why You Can't Reschedule a Monroe Visit (and What Happens If You Cancel)
Monroe's visitation rules don't leave room for flexibility: once you book a time, you're locked in. If the visit gets canceled, it still counts as your loved one's weekly visit. Here's how the signup window works and how to make sure that one visit actually happens.
At Monroe, there's no such thing as rescheduling. Once you book a visit, you can't change it, move it, or modify it in any way. The scheduling window is tight, too. Signups open at 7:00 AM and close at midnight the day before the visit. No advance booking allowed. You can't reserve a slot days ahead and adjust later - if you need a different day or time, you'll have to work within that same-day signup window.
To schedule a visit, you’ll need to call Monroe Records at (530) 668-5245.
This policy matters because your loved one only gets one half-hour visit per week at Monroe. Up to two visitors can attend. When a visit gets scheduled, it's not just your appointment - it's their weekly visit slot. If that visit falls through, there's usually no second chance that week.
Key point: At Monroe, scheduled visits can't be changed or rescheduled. If a visit gets canceled for any reason, it still counts as the inmate's weekly visit - no exceptions.
Common Scenarios and Actions
- ✓ If you’re worried about traffic or long lines, plan to arrive 30 minutes early - late arrivals get the visit canceled.
- ✓ If you’re sick or something comes up (childcare, work emergency), decide early whether you can truly make it; a canceled visit still counts against the weekly visit.
- ✓ If you’re trying to “move it to another day,” don’t count on a reschedule - use the signup window (7:00 AM to midnight the day before) to pick the time you can actually keep.
- Call to schedule during the allowed window - Contact Monroe Records at (530) 668-5245 and book within the signup window (7:00 AM to midnight the day before).
- Build in a backup plan for the day of the visit - If kids are coming, make sure you have a backup adult who can help if something changes so you’re not forced into a last-minute cancellation.
- Arrive 30 minutes early with valid government-issued ID - Give yourself the buffer you need, because arriving late means the visit will be canceled.
- Confirm why the visit was canceled - If you arrived late, the visit will be canceled with no exceptions.
- Understand what it means for the week - A canceled visit counts as the inmate’s taken visit (no exceptions), so don’t assume you can simply book another slot as a “make-up.”
- Call Monroe Records with questions - If you need clarification about scheduling or what happened, contact Monroe Records at (530) 668-5245.
Reminder: Scheduled visits at Monroe can't be changed, and cancellations count against the weekly visit. If you have questions, call Monroe Records - not to modify your appointment, but to clarify the rules.
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