Free Video Visits at York CI: How to Schedule, Who Can Join, and Recording Rules

Yes, video visits at York CI are free. You'll still need to schedule ahead, and the facility has a few requirements - most importantly, a valid email address for booking and confirmation.

You'll need a valid email address to schedule a video visit. The facility uses it throughout the booking process, so pick one you check regularly - especially around the time you're trying to book.

Make sure every adult who plans to join the call is listed on the Visit Request Form. If someone's name isn't on there, they won't be able to participate - even if they're sitting right next to you.

• ✓ A valid email address you can access
• ✓ A device with a camera and microphone
• ✓ A steady internet connection
• ✓ Any required visit paperwork completed (including being listed on the Visit Request Form, if required for participation)

York CI allows up to three authorized adults on a video visit. All three must be listed on the Visit Request Form. If you're hoping to include multiple relatives, figure out beforehand who's joining so you don't run into issues when the call starts.

Every video visit at York CI is recorded by facility staff. Assume the conversation is being captured, even though it feels like a private call from home.

1. Use a working email you check often - scheduling depends on having a valid email address.
2. Confirm who’s joining before you schedule - only three authorized adults can participate, so pick your three and make sure they’re listed correctly.
3. Do a quick tech test - check your camera, microphone, and internet connection ahead of time.
4. Treat the call like it’s monitored - video visits are recorded by facility staff, and you can’t record on your end.