Penmate Inmate Support Guides
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Send Photos & Mail at York County Prison

How to send messages, photos, and packages

Overview

York County Prison has telephones in every housing unit. Be aware that all inmate calls may be monitored, recorded, and disclosed. For help with billing, payments, or technical support, contact GTL at 877-650-4249, 866-230-7761, or 800-483-8314. Remote communication options (video visits, secure messaging, or tablet-based calls) typically require you to create an account with the facility's approved vendor, complete identity verification, and get facility approval before connecting. Many vendor services also require prepayment or purchasing credits, and payment and refund rules vary. Since communications are monitored, avoid sharing privileged or sensitive information. Complete the vendor setup and facility approval process before trying to connect.

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Quick Facts

  • Each housing unit at York County Prison has a telephone available to inmates.
  • All inmate telephone calls at York County Prison may be monitored, recorded, and divulged.
  • GTL customer service and payment phone numbers for inmate calling/billing are provided for this facility.
  • Remote communication services typically require creating an account with the facility's approved vendor and completing identity verification before facility approval.

Send Photos & Mail Guides

How to Send Mail to York County Prison: P.O. Box, TextBehind, Legal Mail Rules, and Denied-Mail Pickup

Sending regular (non-legal) mail to York County Prison? Don't use the prison's street address. Standard mail must go through the facility's vendor process—specifically TextBehind—rather than directly to the prison. (GTL tablet messaging is also available for communication.) Always include the incarcerated person's full name and ID number on the envelope so it gets matched correctly during processing.

Common Questions

Are inmate phone calls monitored at York County Prison?

Yes. Telephone calls from housing units are subject to monitoring, recording, and possible disclosure.

Who do I contact for help with inmate calling or billing at York County Prison?

Contact GTL for calling and billing support. The facility lists these numbers: 877-650-4249, 866-230-7761, and 800-483-8314.

Do I need a vendor account or prepayment to receive calls or use remote services?

Often, yes. Most remote services require you to create an account with the facility's approved vendor and complete identity verification. Some also require prepayment or purchasing credits.

Other Guides for York County Prison

Phone & Messaging

How to Contact an Inmate at York County Prison (PA)

Each housing unit at York County Prison has a telephone for inmate use. Keep in mind that all calls are subject to monitoring, recording, and disclosure of information. Plan your conversations accordingly.

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