Scheduling Video Visits at Pasco County Jail: The 17-Hour Rule, Costs, and Prep
Setting up an offsite video visit? The two biggest hang-ups are timing (there's a 17-hour scheduling minimum) and payment (how your prepaid account gets charged). Here's how it works at Pasco County (Zephyrhills C.I.).
Every visitor 18 or older needs to register through ICSolutions before scheduling a video visit at Pasco County (Zephyrhills C.I.). If you haven't created and verified your visitor profile yet, do that first - registration is the gatekeeper step, and you won't get to the scheduling screen without it.
Having trouble with ICSolutions' "The Visitor" video visitation setup? Whether it's account access, scheduling screens, or general troubleshooting, the contact number for Pasco County services is 1-888-506-8407.
Video visits must be scheduled at least 17 hours in advance. Translation: you can't book a visit for "later today" unless you're still outside that 17-hour window.
You can also plan ahead - visits can be scheduled up to 14 days in advance. If you're juggling work, school, or childcare, looking early beats scrambling at the last minute.
Offsite video visits are billed by the minute at $0.25 per minute. A full 20-minute visit comes out to $5.00 if you use the entire time.
Your ICS prepaid account needs at least $5.00 before you can schedule an offsite visit. Below that threshold, the system won't let you book.
Visits are paid upfront - the full amount comes out of your ICS account the moment you book. Check your balance before hitting "confirm," especially if you're scheduling back-to-back visits.
Note: Unused time from a scheduled offsite video visit is refunded back to your ICS account.
Offsite video visits run up to 20 minutes. If you've got a lot to cover - updates from home, bills, the kids' schedules - go in with a short list so you're not spending half the call getting organized.
Even though the full amount is charged when you book, you're not stuck paying for minutes you don't use. Any unused time gets refunded to your ICS account, so that balance stays available for later.
Quick Prep
- ✓ If you’re 18 or older, register through ICSolutions before you try to schedule
- ✓ Make sure your ICS prepaid account has at least $5.00 available before booking
- ✓ Expect the full visit cost to be charged to your ICS account at the time you schedule
- ✓ Test your device (camera/mic) and internet connection ahead of time so you’re not troubleshooting at the start of the visit
- ✓ Have the inmate’s name and identifying details handy so you can find the right person quickly
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