How to send messages, photos, and packages
Zephyrhills Correctional Institution provides inmates with wireless tablets. Create a JailATM account to send eMessages and access other tablet services. Messages cost $0.25 each, and photo uploads run $0.25 each. JailATM uses a subscription model—$5.00 in credits gets applied when enabled, and each message or photo draws from that balance. Educational content is free. Entertainment like music, movies, TV, and games costs extra and must be funded through your JailATM account. One timing note: messages are removed from the sender's account 14 days after they're read. If you run into issues, contact JailATM customer service for tablet or account help. For video visitation or phone-account setup, use ICSolutions
Search for a loved one and send messages and photos in minutes.
If Pasco Corrections can't scan it, it won't get through. Non-paper items are automatically rejected. Keep everything flat, clean, and paper-only.
If your letter didn't arrive the way you expected, you're not alone. Pasco County Corrections uses a digital mail scanning process — and the address you use (plus what's inside the envelope) determines whether it gets scanned and delivered.
Create a JailATM account and use the facility's eMessaging service to send messages to the inmate's tablet. Messages cost $0.25 each, photos cost $0.25 each, and both draw from the $5.00 subscription credit. Messages are removed from your account 14 days after they're read.
Yes—JailATM allows photo uploads, and each photo costs $0.25. Photo uploads draw down the credits from the JailATM subscription balance.
For tablet or JailATM account and messaging help, contact JailATM customer service. For video visitation or phone-account setup, contact ICSolutions “The Visitor” using their provided support number.
Send personal letters to the ICS Digital Mail Processing P.O. Box in San Antonio for scanning. Zephyrhills C.I. does not accept personal mail directly.
No. Privileged mail and government checks must be mailed directly to the Pasco Corrections street address, not the ICSolutions digital-mail P.O. Box.
Physical copies are destroyed 60 days after the mail is uploaded into the system.
Want to help someone at Pasco County Jail stay busy and connected? The tablet program can make a real difference. Here's what you need to know about free content versus paid entertainment.
Sending money through JailATM is straightforward once your account is set up. Plan for the $300 weekly deposit limit, make sure you have a Visa or MasterCard ready, and expect processing to take 24–48 hours.
Setting up an offsite video visit? The two biggest hang-ups are timing (there's a 17-hour scheduling minimum) and payment (how your prepaid account gets charged). Here's how it works at Pasco County (Zephyrhills C.I.).
