How inmates make phone calls and what to expect
In Alaska state facilities, your loved one can use phones during designated hours, but they usually cannot receive incoming calls from you. All calls are recorded and monitored. Keep conversations focused on family, support, and logistics. Avoid saying anything you would not want replayed later.
Facilities use contracted phone systems for outgoing calls to approved numbers. Depending on the setup, calls may be placed as collect calls (billed to the person who answers) or through prepaid calling accounts funded by the incarcerated person or their contacts. Before you add money to a phone account, confirm the current provider, rates, and setup steps for the specific Alaska facility you are dealing with.
Common Questions
Q
Can an inmate receive incoming phone calls from family in Alaska?
In Alaska state facilities, inmates generally cannot receive incoming calls, they place outgoing calls during designated hours. If your loved one is an ICE detainee at Anchorage Correctional Complex, ICE also says detainees cannot receive incoming calls, but you can call the facility to leave an urgent message.
Q
Are inmate phone calls recorded or monitored?
Yes. Alaska facility guidance states calls are recorded and monitored for security and investigative purposes, so avoid discussing sensitive topics on the phone.
Find an Inmate
Search for a loved one and send messages and photos in minutes.
