Find the facility address and main phone numbers

Start by matching your loved one to the correct facility, then pull contact details from the facility's official public page or listing. In Alabama, the physical address you would drive to can be different from the mailing address used for letters and documents. Madison County, for example, lists a physical address and a separate P.O. Box mailing address. It also publishes different phone lines for the detention facility main line and administration, plus an email for questions and complaints. Some sheriff's office pages publish additional numbers, like a non-emergency line and a 24-hour booking information line. You may also see different addresses for the sheriff's office versus the detention center itself. Cullman County's detention center information lists an address and main phone number for the detention center, while a separate public sheriff's office listing shows a slightly different Beech Avenue address for the sheriff's office and reminds the public to use 9-1-1 for emergencies. Talladega County's booking search page similarly separates non-emergency contact from emergencies (911).

Tip: Use the facility’s non-emergency or main line for questions. Emergency lines like 9-1-1 are for emergencies only.

Common Questions

Q
How can I get notified if someone is released?

In Madison County, release notifications are handled through VINE, not by detention staff. Madison County states VINE is available 24/7 for custody status changes and that you can register online or by phone, and it also states detention facility staff does not make release notification phone calls.

Q
Where can I find forms or instructions for visitor background checks or fingerprinting?

If your loved one is in a federal facility, the BOP provides a visitor questionnaire and release form (BP-A0629) that must be completed and returned to the institution address for visiting privileges to be considered. For fingerprinting, a Geneva County instruction sheet states fingerprints may be taken at the Geneva County Jail by appointment only and includes details about an FBI mail option for background checks.

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