Phone calls and messaging: providers, monitoring, and what to expect

Phone and messaging access in Alabama depends on the facility and its contracted provider, so start by figuring out which company your loved one's location uses. Madison County lists NCIC Inmate Communications as its inmate telephone provider and publishes per-minute rates for local, in-state, out-of-state, Mexico, and international calls. Rate categories include inmate pre-paid, pre-paid, and collect. Cullman County's detention center information points families to InmateSales for prepaid phone services. Assume calls are monitored and recorded unless a facility explicitly says otherwise. Madison County states that all calls are subject to monitoring and recording, and inmates are provided PINs to make phone calls. Keep conversations focused on support and practical updates. Avoid discussing anything that could create problems for your loved one's case or custody situation.

1. Confirm the provider for that facility. Alabama facilities may use different companies, such as NCIC Inmate Communications or InmateSales, depending on the jail.
2. Choose a payment method. Depending on the system, you may see options like inmate pre-paid, prepaid, or collect.
3. Create an account and add funds. InmateSales describes purchasing prepaid phone services online, by toll-free phone, or at a lobby kiosk.
4. Save support info and receipts. If you need help troubleshooting, vendor customer service may be the quickest route.