Accessibility and accommodation requests at county facilities
If you have a disability and need an accommodation to participate in a county program, service, or activity, ask ahead of time using the county's published request channels. Marin County, for example, says requests can be made by calling (415) 473-4381, dialing 711 for CA Relay, or by email. They recommend making the request at least five business days in advance. Documents can be provided in alternative formats upon request.
Tip: If you are not sure who to contact for a jail-related accessibility question, start with the sheriff’s office public number listed on the county site, then ask to be routed to the correct program or facility contact.
Common Questions
Q
Why do I see different communications platforms for the same prison?
CDCR says it is transitioning providers, with an interim agreement with ViaPath to avoid service interruptions while the move to Securus is completed. During that transition, CDCR notes that families may need to use ViaPath until a specific institution transitions, then switch to Securus once it does.
Q
How can I add money to an inmate's account if I do not have online access?
Some facilities offer phone deposits and in-person kiosks as alternatives to online payment. For example, Del Norte County Jail lists deposits by phone or at a lobby kiosk, and it provides a phone deposit number: 866-394-0490.
Q
How do I become a quarterly package vendor for CDCR?
CDCR directs potential vendors to contact Lt. Victor Espinoza at Victor.Espinoza@cdcr.ca.gov for information on becoming a Quarterly Package Vendor. CDCR also states vendors must be approved before providing services to institutions.
Q
Who can I call for victim-offender dialogue information?
For information about the Victim Offender Dialogue (VOD) process, CDCR lists the Office of Victim and Survivor Rights and Services (OVSRS) at 1-877-256-6877. CDCR also provides an email contact for VOD inquiries: OVSRS_VOD@cdcr.ca.gov.
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