Visitation features and practical tips (language, instant confirmations, calling ahead)
The GTL visitation portal handles scheduling and managing upcoming visits, helping you avoid showing up without a reservation. You can choose the date, time, and location that works best for you, and visits are confirmed instantly. If Spanish is easier for you, the portal offers an Español language option.
Not sure whether your visit needs to be booked online? Or running into a technical problem? Call the facility's published reservation line before you travel. For example, in-person social visit reservations for East Mesa can be scheduled by calling (619) 409-5000 Wednesday through Sunday from 6:30am to 6:00pm.
Tip: If you are creating your portal login for the first time, look for the “CLAIM ACCOUNT” link on the GTL visitation site so you start in the right place.
Common Questions
Q
Why do I see different communications platforms for the same prison?
CDCR says it is transitioning providers, with an interim agreement with ViaPath to avoid service interruptions while the move to Securus is completed. During that transition, CDCR notes that families may need to use ViaPath until a specific institution transitions, then switch to Securus once it does.
Q
How can I add money to an inmate's account if I do not have online access?
Some facilities offer phone deposits and in-person kiosks as alternatives to online payment. For example, Del Norte County Jail lists deposits by phone or at a lobby kiosk, and it provides a phone deposit number: 866-394-0490.
Q
How do I become a quarterly package vendor for CDCR?
CDCR directs potential vendors to contact Lt. Victor Espinoza at Victor.Espinoza@cdcr.ca.gov for information on becoming a Quarterly Package Vendor. CDCR also states vendors must be approved before providing services to institutions.
Q
Is the GTL visitation site available in Spanish?
Yes. The CDCR GTL visitation portal includes a language option for Español. The portal also includes links for its Terms of Use and Privacy Policy.
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