Connecticut
Staying connected with someone in a Connecticut DOC facility comes down to a few key systems: the facility's contact page, visiting rules (including video visits on Microsoft Teams), mail guidelines, and money deposit procedures. Use the steps below to find the right contact info, avoid common delays, and confirm details before you travel or send anything.
Facility Info
Start with the specific facility's page when you need a mailing address, main phone number, or fax. Contact details can change, so confirm the phone and fax...
Read guideVisitation
Connecticut DOC video visits run through Microsoft Teams. Your device needs working video and audio, so a smartphone, laptop, or tablet works fine as long...
Read guidePrepare for in-person visits: approvals, limits, and health holds
For in-person visits at Connecticut DOC, you must be on the incarcerated person's approved visiting list before you can visit. Planning a trip? Confirm the...
Read guidePhone & Messaging
Incarcerated people in Connecticut DOC cannot receive incoming phone calls. Instead, they place outgoing collect calls or calls billed through Securus....
Read guideMail & Photos
For letters and cards, addressing matters most. Connecticut DOC requires the incarcerated person's full name, inmate number, and the facility address. If...
Read guideSending Money
Connecticut DOC allows you to send funds even if you're not on the person's visiting list. To mail a money order, use the Inmate Trust Fund Remitter Form...
Read guideProhibited items, electronic device rules, and legal risks
Do not try to bring contraband into a Connecticut correctional facility. Connecticut law makes it a crime to convey items like controlled drugs,...
Read guideVictim services contacts and form filing for notices
For notices related to victim services, Connecticut provides contact options for both the Office of Victim Services and the DOC Victim Services Unit. The...
Read guideFind an Inmate
Search for a loved one and send messages and photos in minutes.
Common Questions
Q
Can I send books or magazines to someone in a Connecticut DOC facility?
Yes, but they must be new and shipped directly by the bookstore, book club, or publisher. Address the package correctly by including the inmate’s full name, inmate number, and the facility address so it can be routed properly.
Q
Can I send clothing to an inmate?
No. Connecticut DOC does not allow family or friends to send or drop off clothing packages, clothing is provided by the agency and additional items may be purchased from commissary.
Q
How long will a mailed money order take to post to an inmate's account?
Plan for at least 10 working days for a mailed money order to be posted to the inmate’s account. If you need to check on a deposit, Connecticut DOC lists 860-692-7670 as the number to call with questions.
Q
Are video visits free and do I need an email address?
Yes, Connecticut DOC video visits are free, and you need a valid email address to schedule. Your visit is not scheduled until the facility sends a confirmation, so check your inbox (and junk mail) for that message.