How inmate phone calls and calling lists work
Incarcerated people in Connecticut DOC cannot receive incoming phone calls. Instead, they place outgoing collect calls or calls billed through Securus. Calling is tied to an approved calling list that the inmate initiates. The list can include up to 10 phone numbers, and once numbers are approved, calls are typically limited to 15 minutes. For questions about billing or setup, check the facility's telephone information for current vendor steps and fees.
Common Questions
Q
Are video visits free and do I need an email address?
Yes, Connecticut DOC video visits are free, and you need a valid email address to schedule. Your visit is not scheduled until the facility sends a confirmation, so check your inbox (and junk mail) for that message.
Q
Can an inmate receive incoming phone calls?
No, inmates do not receive incoming phone calls in Connecticut DOC. They can place outgoing collect calls or calls billed through the Securus option, using a calling list of up to 10 approved numbers, and calls can be up to 15 minutes.
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