Find the right facility and contact details
Start by confirming where your loved one is housed, then match your next step (calling, mail, money, or visits) to that exact facility. Contact details are facility-specific, even within Florida. For example, Taylor County Jail lists its phone number as 850-584-4333, and the Taylor County Sheriff's Office is at 108 North Jefferson Street, Suite 103, Perry, FL 32347. Alachua County's Department of the Jail is at 3333 NE 39th Avenue, Gainesville, FL 32609.
If your loved one is in immigration detention, the contact path can be different. ICE's listing for Broward Transitional Center in Pompano Beach, Florida shows you can call (954) 973-4485 between 8 a.m. and 4 p.m. For VAV scheduling or questions, the VAV document lists 954-973-4485 ext. 129796 and the email BTCVTC3900@geogroup.com.
- Confirm the facility name. Write it down exactly as staff list it (for example, “Taylor County Jail” or “Broward Transitional Center”).
- Use the official facility phone number during posted hours. Broward Transitional Center lists calls for detainee information between 8 a.m. and 4 p.m.
- Use facility-provided email addresses for visit scheduling questions when available. Broward Transitional Center’s VAV document lists a specific email and extension.
- Keep the facility’s physical address for forms and official correspondence. Alachua County’s Department of the Jail and the Taylor County Sheriff’s Office both publish their addresses publicly.
Common Questions
Q
What should I do if mailed items are not delivered or are returned?
First, check the basics: a missing return name and address can stop mail from being processed. If the facility uses a centralized mail process, make sure you used the required format, including any booking number that is required for that system.
Q
Who should I call if I have information about an escape or an absconder?
For information regarding an escape, Florida DOC says to contact local law enforcement, the escape facility, or call 850-922-6867 or 1-866-850-0355. For absconder whereabouts, Florida DOC lists the Bureau of Probation and Parole Absconder Unit at (850) 717-3475 on weekdays 8:00 A.M. to 5:00 P.M.
Q
Can detained people use tablets for video visits or messaging?
In some detention settings, yes. ICE says many detention facilities provide tablets that can support video visitation and messaging. Some systems also use vendor platforms, for example Securus describes its Video Connect system as a web-based way to schedule and participate in video sessions using an app, computer, or tablet.
Q
Where do I submit a completed visitation application for Suwannee Correctional Institution?
The visitation mailbox list shows Suwannee Correctional Institution’s email as VisitappSuwanneeCI@fdc.myflorida.com. Florida visitation instructions also say the completed form can be submitted by email or U.S. Mail to the institution where you are requesting to visit.
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