Make and receive phone calls (GTL, payment options, AdvancePay)
Hawaii's Department of Corrections and Rehabilitation uses Global Tel Link (GTL) for inmate phone calls. This covers local, inter-island, mainland, and international calls. GTL allows calls to both landlines and cell phones, and the system supports collect, prepaid, and debit payment options.
- Choose prepaid calling (AdvancePay) if you want to fund calls ahead of time. GTL describes AdvancePay as a prepaid collect calling service that lets the person being called set up a prepaid account to receive calls without standard billing restrictions.
- Fund the AdvancePay account using an approved payment method. GTL lists funding options that include credit or debit cards, cash deposited at Western Union, checks, or money orders.
- Double-check current rates and billing rules before you add money. Costs and billing details can change, so it’s smart to confirm how calls will be charged for your phone number.
Common Questions
Q
Can inmates call cell phones and what payment methods can I use for calls?
Yes. Hawaii’s GTL system allows calls to landlines and wireless cell phones, and payment options include collect, prepaid, and debit. If you use prepaid, GTL says AdvancePay accounts can be funded with credit or debit cards, cash deposited at Western Union, checks, or money orders.
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