How to make phone calls, use tablets, and video visits
For Idaho Department of Correction (IDOC) phone services, the state directs families to IC Solutions for account help and up-to-date phone information. If you have billing or account questions, IC Solutions customer care is available at 888-506-8407 (IDOC also lists a mailing address for IC Solutions in San Antonio, Texas). IDOC shares tablet information through ViaPath, including where to create or sign into a ViaPath account. If you're working from printed instructions, double-check that you have the newest version. IDOC's phone services page shows a last update date of December 17, 2025.
Video visiting setups differ depending on where your loved one is housed. Canyon County Jail, for example, lists remote video visits at $0.20 per minute and states there is no limit to the number of video visits allowed per inmate.
Tip: At Canyon County’s juvenile detention center, juveniles may make at least two phone calls per week to a parent, grandparent, or guardian, and incoming calls are not accepted.
Common Questions
Q
Who do I call if I have a problem with phone charges or need account help?
For IDOC phone services support, IDOC points families to IC Solutions, and it lists IC Solutions customer care at 888-506-8407. That is the number to use for billing, charges, and account help related to IC Solutions phone services.
Q
Are there special rules for juveniles making phone calls?
Yes. Canyon County’s juvenile detention information states juveniles may make at least two telephone calls per week to a parent, grandparent, or guardian, and incoming telephone calls for juveniles are not accepted.
Find an Inmate
Search for a loved one and send messages and photos in minutes.
