Phone calls, video visits, and messaging options

Indiana county jails typically contract with a vendor for remote communication, and that vendor varies by facility. Some jails use Securus Video Connect for scheduled video sessions you can join from home using the free Securus app, a computer, or a tablet (you may still have to pay for the visit). The same vendor may also offer messaging, photo sharing, eCards, or short video clips, but what your loved one can actually receive depends on what the facility has enabled.

1. Find the facility’s vendor. Start on the jail or sheriff’s office website and look for “Inmate Services,” “Video Visitation,” or “Telephone.”
2. Create your account. You’ll typically need basic identifying information and a login before you can do anything else.
3. Expect approval steps. Some systems require staff to approve you (and link you to the incarcerated person) before you can schedule.
4. Plan for fees. In at least some Indiana jails, each scheduled video visit costs the visitor.
5. Assume it’s monitored. Nonprofessional remote visits can be monitored and recorded, and attempts to record or do third-party communications are prohibited.