How to call, video chat, and message someone in Louisiana facilities
Louisiana facilities use different communication vendors depending on the parish or institution. Some handle video visitation, messaging, and phone calls through City Tele Coin. Others use Securus Video Connect for scheduled video sessions (via app, computer, or tablet) or JailATM for messaging tied to inmate tablets. Vendor options and pricing vary by facility, so confirm the exact vendor for your loved one's location before putting money on an account.
- Confirm the correct vendor for the facility. Some Louisiana facilities use City Tele Coin for phone, messaging, and video, others use systems like Securus Video Connect for scheduled video sessions, and some use JailATM for messaging linked to tablets.
- Create your account. For JailATM messaging, family and friends must register on JailATM to communicate by message.
- Add funds or enroll in the feature you need. JailATM messaging uses a paid Messaging Subscription to fund messages, and video systems typically require you to schedule and participate through the vendor’s web-based platform.
- Double-check your loved one’s details before paying. Make sure you have the correct inmate name and identifier for that specific facility so your purchase attaches to the right person.
- Watch for auto-billing if you use messaging. With JailATM messaging subscriptions, credits are purchased in $5 increments, messages can cost $0.50 each, and the system can automatically purchase more credits when you run out (you can cancel the auto-billing service).
Warning: Louisiana DOC rules treat telecommunications equipment and related components (like cell phones, SIM cards, chargers, and cameras/recording devices) as contraband, so don’t bring them into a visit unless a facility explicitly allows it.
Common Questions
Q
How do I find an inmate's ID or booking number so I can send mail or messages?
Some Louisiana jails direct you to look up the inmate’s ID through JailATM if you don’t already have it. Another option some facilities provide is calling the jail to ask for the information you need for addressing mail (like CCN, dorm, and cell/bed).
Q
Can I use video visitation or schedule a video visit from home?
Yes, some Louisiana facilities use web-based video systems that let you schedule and join a video session from anywhere you have internet access. Examples include Securus Video Connect, and at least one facility lists video visitation through City Tele Coin. Always check the facility’s vendor and scheduling rules before you plan a visit.
Q
How much does messaging or tablet access usually cost?
Costs depend on the facility and vendor, but one published example for JailATM messaging bills $5.00 in credits when you enable a Messaging Subscription, with messages costing $0.50 each. That same example says credits can auto-replenish by purchasing another $5.00 when you run out (you can cancel). One tablet program example also mentions 15 minutes of free tablet use every 3 hours unless an unlimited-access pass is purchased.
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