How to check visitation status and COVID-related changes
Before you travel, assume schedules and operations can change. Maryland DPSCS may modify operations and inmate movement based on COVID-19 data and Maryland Department of Health recommendations. Some facilities also post weather-related or visiting-hour changes on the DPSCS home page, so check there before heading out.
DPSCS is transitioning back to in-person visitation with COVID-19 protocols still in place. Expect a screening questionnaire and temperature check when you arrive. You'll need to wear a mask covering your nose and mouth the entire time.
Tip: The DPSCS COVID-19 Hotline is staffed 24/7 and can answer general questions about facility status or policy changes (though not inmate-specific details).
Common Questions
Q
How do I request an in-person visit at Metropolitan Transition Center (MTC)?
To request an in-person visit at Metropolitan Transition Center (MTC), email MTC.InmateVisitation@maryland.gov. DPSCS lists this email as the contact point for MTC visitation requests.
Q
Do I need Microsoft Teams for virtual visits with Maryland facilities?
Yes for Maryland DPSCS video visitation, you must have a Microsoft Teams account. Set it up ahead of time so you are ready when your visit is scheduled.
Q
What happens if a facility finds contraband in my mail or package?
A facility may return the item to sender, destroy it if it presents a health or safety hazard, or confiscate it as evidence in a criminal investigation. Separate from the facility’s handling, Maryland law makes it unlawful to possess or deliver contraband in a place of confinement, and DPSCS states penalties can include prison time and fines upon conviction.
Q
Can I visit an inmate right after they are booked or do I need approval first?
Approval is often required before you can visit. In the federal BOP system, you can only visit after the incarcerated person places you on their visiting list and you have been cleared by the BOP. Intake timing can also affect how quickly things move; Anne Arundel County detention facilities state initial intakes are completed Monday through Friday at 8:30 a.m.
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