Inmate phone calls and messaging: accounts, recordings, and blocking
Phone access often starts right at intake. Kennebec County Correctional Facility gives every new committal two free local phone calls to notify family of their location and arrange legal assistance. After that, facilities typically require you to set up an account with the phone provider before calls will go through.
In Kennebec County, families set up an inmate telephone account by calling 1-800-844-6591 or visiting securustech.net. Cumberland County Jail uses the same number (1-800-844-6591) for phone account registration, answered 24/7. Other systems may use prepaid collect services like AdvancePay from ConnectNetwork, which lets an inmate place calls to a phone number you designate using funds you deposit. Once funded, you can accept or reject each call, with completed calls deducted from your balance.
Expect calls to be monitored and recorded at some facilities. Cumberland County Jail monitors and records telecommunications except for attorney-client privileged calls. Defense attorneys must register their phone numbers in advance so those calls aren't recorded. If you need to block calls to your number, Kennebec County Correctional Facility says you can contact a Supervisor or the Intake Department to have your number blocked.
Common Questions
Q
Are inmate phone calls recorded and how can an attorney avoid that?
Cumberland County Jail states telecommunications are monitored and recorded except for attorney-client privileged calls. It also states defense attorneys must register phone numbers before an inmate calls them, which allows those calls not to be recorded.
Q
Can I block an inmate from calling my phone number?
Kennebec County Correctional Facility says that if you do not want to receive phone calls from someone there, you can contact a Supervisor or the Intake Department and they can block your telephone number from being called. The same facility also says that to receive phone calls you may need to set up an inmate telephone account by calling 1-800-844-6591 (or using the provider’s website).
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