How to send money: online deposits, limits, and vendor options
- Confirm what account you are funding. Maine’s MDOC online deposit service is set up to deposit into general (trust) accounts and phone accounts using a Visa or MasterCard credit or debit card.
- Stay within the limits. The MDOC service lists a maximum of $100 per day to a general (trust) account and $100 per day to a phone account, with a maximum of $200 per week per account. It also states a single email address cannot be used to make more than a $100 general (trust) deposit and $100 phone deposit in a day.
- Combine payments when funding both accounts. The MDOC deposit service states that if you are depositing to both the general (trust) and phone account, they must be paid within a single transaction.
- Plan for timing and refunds. The MDOC deposit service states deposits are non-refundable and funds are available approximately 3 business days after your transaction.
- Save your confirmation. Keep your receipt or confirmation so you can track the transaction if the funds do not show up when expected.
Some county facilities use different deposit tools. York County Jail, for example, accepts commissary deposits through TouchPay (online or at a jail lobby kiosk). You'll need the Inmate ID number and Facility Locator #204002. You may also encounter multi-purpose payment providers like Access Corrections, which offers services including sending money, posting bail, and making parole or probation payments.
Warning: Before creating accounts or storing payment details with any vendor, review their security and privacy practices. TouchPay reported a data breach in August 2020 that exposed personal information of thousands of users.
Common Questions
Q
How long until an online deposit is available in the inmate's account?
Maine’s MDOC online deposit service states funds will be available approximately 3 business days after your transaction. It also states deposits made through that service are non-refundable.
Q
How do I find an inmate's ID number to add commissary funds?
At Kennebec County Correctional Facility, the facility says you can call (207) 623-2270 ext. 1111 and speak with the Intake Officer on duty to learn an inmate’s identification number. York County’s commissary instructions note an Inmate ID number is required for TouchPay deposits (including at the lobby kiosk).
Q
Are there known security or privacy concerns with commissary or phone vendors?
Yes, vendor incidents have been reported, so take account security seriously. TouchPay has publicly reported that in August 2020 personal information of thousands of users was exposed in a data breach. Some services, like Access Corrections, also handle multiple types of payments, so use strong passwords and keep your receipts and confirmations.
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