How phone calls, video, and electronic messaging work in Minnesota DOC
In Minnesota DOC, your loved one has to place the calls. If you call the facility, staff won't transfer you to them. You won't be charged to receive calls, but three-way calling and call forwarding aren't allowed. Phone and video conversations are monitored or recorded for security.
Video visitation in Minnesota DOC runs through JPay. First, agree on a date and time with your loved one, then schedule the video visit through JPay. Sessions are sold in 30-minute blocks and purchased with a Visa or MasterCard. End the call early? You're still charged for the full 30 minutes. Minnesota DOC also offers 30-second recorded videograms through JPay, along with electronic messaging tools.
Tip: If your loved one is in a regional facility (not a DOC prison), phone vendors and video rules can differ. For example, one Minnesota facility uses Reliance Telephone and has a rule that residents can't display other residents, staff, or the facility layout on their devices.
Common Questions
Q
Can I call an incarcerated person at the facility directly?
No. In Minnesota DOC, only an incarcerated person can place outgoing calls, and if you call a facility you will not be transferred to your loved one. DOC also notes that calls can be monitored or recorded for security.
Q
How do I schedule a video visit and how long are sessions?
DOC instructions say you first agree on a date and time with your loved one, then schedule the video visit through JPay. Sessions are sold in 30-minute increments, and DOC notes that if you disconnect early you are still charged for the full 30 minutes.
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