Visitation rules, visitor applications, and scheduling video visits
- Apply to visit. DOC guidance says a criminal history check will be completed as part of the process.
- Wait for the email decision. Applications can take several weeks, and DOC says you will be notified by the email address you provided.
- Do not show up before you are approved. DOC explicitly instructs applicants not to attempt a visit until approval.
- Schedule video visits through JPay (when available). DOC instructions say you agree on a date and time with your loved one, then schedule through JPay and purchase sessions in 30-minute increments using a Visa or MasterCard.
If your visiting application is denied, it's often tied to safety or active court supervision issues. Minnesota DOC lists denial reasons that include an active order prohibiting contact, being a co-defendant or accomplice in an active case, having pending or open criminal cases, or being on probation for less than one year with violations within the last year. These checks are part of why approval can take time, so plan ahead if you're trying to visit for a birthday, holiday, or special event.
Warning: Video visit time is sold in 30-minute sessions. If you quit early, you're still charged for the full 30 minutes.
Common Questions
Q
How do I schedule a video visit and how long are sessions?
DOC instructions say you first agree on a date and time with your loved one, then schedule the video visit through JPay. Sessions are sold in 30-minute increments, and DOC notes that if you disconnect early you are still charged for the full 30 minutes.
Q
What can cause a visitor application to be denied and how long does approval take?
DOC lists denial reasons that include an active no-contact order, being a co-defendant or accomplice in an active case, having pending or open criminal cases, or being on probation for less than one year and or having violations within the last year. Applications can take several weeks, and you are notified by the email you provide, so wait for that email before attempting a visit.
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