Visitation: Applying, scheduling, and hours to expect
- Create your Okta account. Montana DOC requires an Okta account before you can apply for visitation online.
- Complete the online Visitation Application. Montana DOC requires the public to be approved by facility staff, and the application is the starting point.
- Plan for processing time. Montana DOC says the review process may take up to 90 days (usually less).
- Update your info if something changes. If you are already approved but your details need to be updated, Montana DOC directs you to complete a Visitor Information Update Form.
County jail schedules and remote-visit rules vary. Lewis and Clark County Detention Center offers in-person visitation on Saturdays, Sundays, and holidays from 8:00 a.m. to 9:30 p.m., with breaks for meals from 10:30 a.m. to 12:30 p.m. and 4:30 p.m. to 6:30 p.m. For remote video visits in Yellowstone County, you'll need an NCIC account. Inmates there receive two free remote visits per week using a tablet or kiosk.
Heads up: Yellowstone County states ministers must be approved by the Facility Chaplain and the inmate must request the visit. For juvenile detention in Missoula County, newly processed youth are held in isolation for 24 hours and are not available for parent/guardian visits until the following day.
Common Questions
Q
Do I need a special account to receive tablet emails or to message an inmate?
Yes, sometimes, and it depends on the system the facility uses. Montana DOC tablet communication is initiated by the inmate through an email invitation, and you create a GettingOut account after you receive that invite. For video visits in some county facilities, Yellowstone County states an NCIC account is required to visit with an inmate.
Q
How long does the visitation approval process take and what do I need to apply?
Montana DOC says you must complete an online Visitation Application, and the review process may take up to 90 days (usually less). Before you can apply online, Montana DOC says you must create an Okta account.
Q
Are there free calls or free visits included for inmates?
Some facilities document free remote visits. Yellowstone County states all inmates get two free remote visits per week using a tablet or kiosk. Confirm what is included at your loved one’s specific facility, since programs and policies can differ.
Q
Can ministers visit without an inmate request?
Usually no. Yellowstone County states ministers must be prior approved by the Facility Chaplain, and inmates must request a minister visit, family members cannot make the appointment for them.
Find an Inmate
Search for a loved one and send messages and photos in minutes.
